Restaurant Host
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Key skills for this role
About the Role
AccorHotel is seeking a Restaurant Host/Hostess to be the first point of contact at Mövenpick's dining outlets. Responsibilities include welcoming guests, managing reservations, and coordinating seating arrangements to ensure a premium first impression.
Key Skills for This Role
Responsibilities
- Greet guests warmly and professionally upon arrival
- Escort guests to designated tables and present menus
- Manage the flow of the restaurant floor efficiently
- Handle all incoming dining inquiries, bookings, and walk ins
- Optimize seating capacity by planning table allocations
- Maintain an updated guest history database
- Collaborate with service and kitchen teams
- Assist service team during peak hours as needed
- Stay informed about daily specials and menu ingredients
Requirements
- 1 3 years of related work experience
- Excellent communication and interpersonal skills
- Ability to manage reservations and seating
- Knowledge of restaurant management systems (e.g., TableCheck, OpenTable)
Full Job Posting
Position Overview
- The F&B Host/Hostess serves as the first point of contact and the 'face' of the hotel's dining outlets, responsible for warmly welcoming guests, managing reservations, and coordinating seating arrangements.
Key Responsibilities
- Greet guests warmly and professionally upon arrival with a genuine smile, using their names whenever possible.
- Escort guests to their designated tables, present menus, introduce their server, and ensure they are comfortably seated.
- Manage the flow of the restaurant floor efficiently, balancing table distributions among service staff.
- Extend a gracious and polite farewell to guests as they leave.
- Handle all incoming dining inquiries, bookings, and walk ins utilizing the restaurant management system.
- Optimize seating capacity by strategically planning table allocations for breakfasts, lunches, theme nights, and special events.
- Maintain an updated guest history database, noting specific dietary preferences, seating requests, allergies, and special occasions.
- Maintain a pristine, organized, and elegant reception desk/host station at all times.
- Collaborate closely with the service and kitchen teams to communicate table changes, special guest requests, VIP arrivals, or dietary restrictions.
- Assist the service team during peak operational hours by helping clear tables, presenting bills, or resetting tables if required.
- Stay thoroughly informed about daily specials, menu ingredients, hotel promotions, and operating hours.
- Adhere strictly to Mövenpick grooming, uniform, and presentation standards.
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