Reservations Supervisor Luxury Hotel KAFD
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Key skills for this role
About the Role
Manage guest inquiries, reservations, and upselling opportunities while ensuring exceptional customer service and compliance with reservation policies.
Key Skills for This Role
Full Job Posting
Job Scope
- Respond to guest inquiries via phone, email, and online channels, assisting with room reservations, booking modifications, and special requests.
- Provide accurate information on room availability, rates, packages, and hotel amenities to help guests make informed booking decisions.
Guest Communication
- Communicate with guests in a professional and friendly manner, addressing their needs, preferences, and concerns to ensure a positive booking experience.
- Confirm reservations, send booking confirmations, and follow up with guests to provide additional assistance or information as needed.
- Upselling and Cross-Selling:
- Identify upselling opportunities, promote room upgrades, add-on services, and special packages to enhance the guest experience and maximize revenue.
- Cross-sell hotel amenities, dining options, and special promotions to increase guest spend and overall guest satisfaction.
Booking System Management
- Enter reservation details accurately into the booking system, update guest profiles, and maintain reservation records to ensure data integrity and efficient booking processes.
- Monitor room availability, rates, and inventory levels to optimize room allocations and maximize revenue potential.
Customer Service Excellence
- Deliver exceptional customer service, address guest feedback, resolve booking issues, and handle complaints in a professional and proactive manner.
- Anticipate guest needs, provide personalized recommendations, and go the extra mile to exceed guest expectations and foster guest loyalty.
Sales Support
- Support sales and marketing initiatives by promoting special offers, packages, and promotions to increase booking conversions and drive revenue growth.
- Collaborate with the sales team to coordinate group bookings, corporate reservations, and special events to maximize occupancy levels.
Quality Assurance And Compliance
- Ensure compliance with reservation policies, procedures, and data protection regulations to safeguard guest information and maintain confidentiality.
- Conduct quality checks on reservation details, confirmations, and billing information to ensure accuracy and consistency in guest bookings.
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