Reservations Services Agent
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Key skills for this role
About the Role
Interact with guests for bookings, handle inquiries, ensure professionalism, and maximize revenue while maintaining positive colleague relations.
Key Skills for This Role
Responsibilities
- Answer hotel's main telephone, HelloMO, and emails from external and internal stakeholders
- Send proposals, pro forma invoices, and confirmation letters to guests or third parties
- Process and confirm guest reservations for Rooms, F&B and Spa
- Input all reservations into respective systems, recording all relevant information
- Verify availability of room type and rate for room requests
- Explain guarantee, specific rate, and cancellation policies
- Ensure special requests and guest preferences are documented within the reservation
- Follow sales techniques to maximize revenue
Requirements
- Ability to multitask effectively while maintaining a high level of professionalism
- Experience in hotel reservations or similar role preferred
Full Job Posting
Role Overview
- Responsible for interacting with guests daily, assisting them with their room, spa and restaurant bookings. The Reservations Agent must be able to multitask effectively, while maintaining a high level of professionalism.
Duties
- Answer hotel's main telephone, HelloMO, and emails from external and internal stakeholders
- Ensure to apply required departmental standards in LQE and Forbes
- All interactions are to be warm and sincere, taking ownership of the requests received
- Send proposals, pro forma invoices, and confirmations letters to guests or third parties
- Attend to all inquiries, complaints and requests received
- Ensure all interactions are handled in the time frame set by the company
- Follow sales techniques to maximize revenue
- Process and confirm guest reservations made by clients for Rooms, F&B and Spa
- Input all reservations into the respective systems, recording all relevant information
- For room requests, verify availability of room type and rate
- Explain guarantee, specific rate, and cancellation policies
- Ensure special requests and guest preferences are documented within the reservation
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