Reservations Manager
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Key skills for this role
About the Role
Mandarin Oriental Al Faisaliah Riyadh is seeking a Reservations Manager to lead the daily operations of the Reservations Department, ensuring exceptional service, accurate reservation management, and optimal revenue performance.
Key Skills for This Role
Responsibilities
- Lead and oversee the daily operations of the Reservations Department
- Ensure exceptional service standards, accurate reservation management, and optimal revenue performance
- Provide leadership, guidance, and development to the reservations team
- Collaborate with Revenue Management, Sales & Marketing, Rooms Division, Spa & Wellness, Food & Beverage, and other departments
- Ensure integrity of reservation systems and data
- Support forecasting and revenue optimization initiatives
- Monitor market and business trends
- Train agents in upselling, cross selling, and ongoing skill set knowledge
- Maintain the system, ensure all bookings, rates, and market codes are up to date
- Assist in preparing daily no show and late cancellation, weekly and monthly reports
Requirements
- Experience in a reservations management role within a luxury hotel environment
- Strong leadership and team development skills
- Excellent communication and interpersonal skills
- Proficiency in reservation systems and property management systems
- Ability to train agents in upselling, cross selling, and ongoing skill set knowledge
- Knowledge of revenue management principles
Full Job Posting
About the Job
- Based at the Mandarin Oriental Al Faisaliah Riyadh within the Commercial team in Riyadh.
- The Reservations Manager is responsible for leading and overseeing the daily operations of the Reservations Department.
- Ensuring exceptional service standards, accurate reservation management, and optimal revenue performance.
Key Responsibilities
- Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
- Ensure compliance with the MOHG Social Media Policy.
- Ensure a warm and genuine Telephone experience for all callers.
- Ensure accurate communication of information and guest requests to all relevant departments.
- Handle all guest complaints and comments relating to the department tactfully.
- Supports customer loyalty and property’s brand standards by delivering service excellence.
- Ensures an excellent working relationship with all colleagues within the hotel.
- Leads by example in fostering positive colleague relations and demonstrating values.
- Trains the agents in areas of up selling, cross selling and ongoing skill set knowledge.
- Maintain the System, ensure all the bookings, rates and market codes are up to date.
- Assist in preparing daily no show and late cancellation, weekly and monthly reports.
Benefits
- A competitive salary.
- A Career development.
- Health insurance.
- Learning & Development programmes.
- MOstay programme offering complimentary nights and attractive rates.
- Health & Colleague Wellness programmes.
- Retirement plans.
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