Reservations Manager
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Key skills for this role
About the Role
Novotel Hotels in Mecca is seeking a Reservations Manager to oversee the reservations department, manage room inventory, and maximize revenue. The role requires 3-5 years of hospitality reservations experience and proficiency in revenue management systems.
Key Skills for This Role
Responsibilities
- Manage the day to day operations of the Reservations Department
- Lead, supervise, train, and develop Reservations Team Members
- Monitor room inventory, occupancy levels, and booking trends to maximise revenue opportunities
- Develop and implement strategies to increase occupancy and room revenue
- Prepare occupancy forecasts, revenue reports, and performance analysis for management
- Manage room allocations, rate structures, allotments, and availability across all distribution channels
- Coordinate group reservations and special accommodation requests
Requirements
- Bachelor’s degree in hospitality management, Business Administration, or a related field
- Minimum 3 5 years of experience in reservations within the hospitality industry
- Proficient in revenue management systems and property management systems (PMS)
- Advanced proficiency in Microsoft Office Suite, especially Excel and PowerPoint
- Fluency in English is required
Full Job Posting
Job Description
- The successful candidate will ensure the efficient operation of the reservations function while delivering exceptional customer service and supporting the overall commercial objectives of the hotel.
Responsibilities
- Manage the day to day operations of the Reservations Department.
- Lead, supervise, train, and develop Reservations Team Members.
- Monitor room inventory, occupancy levels, and booking trends to maximise revenue opportunities.
- Develop and implement strategies to increase occupancy and room revenue.
- Prepare occupancy forecasts, revenue reports, and performance analysis for management.
- Manage room allocations, rate structures, allotments, and availability across all distribution channels.
- Coordinate group reservations and special accommodation requests.
- Identify and manage overbooking risks and implement appropriate solutions.
- Work closely with Front Office, Sales, Revenue, Food & Beverage, and other operational departments.
- Ensure all reservations enquiries are handled professionally and within established service standards.
- Maintain accurate records and reporting relating to reservations performance, travel agencies, and corporate accounts.
- Conduct regular reviews of booking patterns and market conditions to identify revenue opportunities.
What we’re looking for…
- Bachelor’s degree in hospitality management, Business Administration, or a related field.
- Minimum 3 5 years of experience in reservations within the hospitality industry.
- Proficient in revenue management systems and property management systems (PMS).
- Strong analytical skills with the ability to interpret complex data and make strategic decisions.
- Advanced proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
- Expertise in pricing strategies, yield management, and forecasting techniques.
- Experience working with online travel agencies (OTAs) and global distribution systems (GDS).
- Excellent communication and interpersonal skills, able to collaborate effectively across departments.
- Proven leadership and team management capabilities.
- Deep understanding of hospitality industry trends and local market dynamics.
- Previous experience working in the Makkah market is considered an advantage
- Ability to thrive in a fast paced environment and adapt to evolving market conditions.
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