Duty Manager
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Key skills for this role
About the Role
Novotel Hotels in Abu Dhabi is hiring a Duty Manager to oversee front office operations and ensure exceptional guest experiences. The role involves managing staff, controlling room availability, and liaising with departments.
Key Skills for This Role
Responsibilities
- Manage and supervise all tasks of staff to ensure guests receive prompt, cordial attention and personal recognition
- Assist the Front Office Manager in all aspects of duties
- Ensure repeat guests and other VIPs receive special attention and recognition
- Control room availability, room types, accuracy of room count and rate categories
- Maximize occupancy, revenue & average rate while maintaining high service standards
- Liaise with Housekeeping Department to ensure room image is maintained and 'Room Ready on Arrival' policy is adhered to
- Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
- Be aware of credit policies and procedures and liaise with Finance Department
- Know system recovery procedures
- Develop and execute training programs for staff
- Verify daily loyalty program points using HotelLink and ACDC platforms
- Ensure full brand compliance through regular audits, SOP enforcement, and ongoing team coaching
Requirements
- Good organisational skills
- Ability to manage a multi cultural workforce
- Excellent leadership & communication skills
- Knowledge of Opera Property Management System
- Good knowledge of the entire Front Office Operations
- Must be a self starter, coach & mentor who can motivate the team
Full Job Posting
Company Description
- Join us at Accor, where life pulses with passion!
- As a pioneer in responsible hospitality, Accor gathers more than 45 brands, 5,600 hotels, 10,000 restaurants in 110 countries.
- By joining us, you will become a Heartist®.
Job Description
- Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition.
- Assist the Front Office Manager in all aspects of his/her duties.
- Ensure repeat guests and other VIPs receive special attention and recognition.
- Control room availability, room types, accuracy of room count and rate categories.
- Maximize occupancy, revenue & average rate while maintaining high service standards.
- Liaise with Housekeeping Department to ensure room image is maintained and the 'Room Ready on Arrival' policy is adhered to.
- Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met.
- Be aware of credit policies and procedures and liaise closely with the Finance Department.
- Know system recovery procedures.
- Developed and executed training programs for staff, enhancing service consistency and team performance.
- Verifying daily loyalty program points using HotelLink and ACDC platforms.
- Ensured full brand compliance through regular audits, SOP enforcement, and ongoing team coaching.
Qualifications
- Good organisational skills.
- Ability to manage a multi cultural workforce.
- Excellent leadership & communication skills.
- Previously working in Accor is a plus.
- Knowledge of opera property Management System.
- Flexible management style to meet the challenges of a changing work environment.
- Good knowledge of the entire Front Office Operations.
- Must be a self starter, coach & mentor who can motivate the Team to perform their best.
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