Reservations Agent

Position Overview

Reservations Management

• Handle all incoming reservations via phone, email, online platforms, and internal systems.
• Accurately input, update, and manage reservations in the booking system.
• Ensure daily reservation sheets are up to date and properly communicated to the operations team.
• Manage table allocations in coordination with the Host/Hostess team and management.

Guest Communication

• Respond promptly and professionally to guest inquiries regarding bookings, availability, and restaurant information.
• Provide clear information about menus, timings, dress code, and special events.
• Confirm, amend, and cancel reservations as required.
• Handle VIP bookings and special requests with care and attention to detail.

Operational Coordination

• Coordinate closely with the Hostess team to ensure smooth guest arrival and seating flow.
• Communicate booking trends, peak periods, and special requirements to management.
• Support floor planning to optimize occupancy and guest experience.
• Assist in managing waitlists during fully booked services.

Guest Experience

• Ensure all guests receive a professional, friendly, and consistent pre-arrival experience.
• Capture guest preferences and ensure relevant notes are communicated to the service team.
• Assist in building guest profiles and maintaining database accuracy.
• Contribute to delivering a personalized and memorable guest journey.

Administrative Duties

• Maintain accurate reservation records and reports.
• Support daily, weekly, and monthly reservation summaries when required.
• Ensure compliance with internal procedures and brand standards.

Requirements

• Minimum 2–3 years of experience in reservations, guest relations, or front-of-house roles in hospitality.
• Strong communication and telephone etiquette skills.
• Excellent organizational and multitasking abilities.
• Experience with reservation systems (e.g., SevenRooms, OpenTable, Resy or similar) is an advantage.
• Ability to work under pressure in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Fluent in English; additional languages are a plus.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Preferred Profile

• Calm, professional, and guest-focused personality.
• Strong sense of urgency and accuracy in handling bookings.
• Passion for hospitality and delivering seamless guest experiences.
• Experience within lifestyle, luxury, or high-volume dining concepts preferred.