Reservations Agent
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Key skills for this role
About the Role
Rotana is seeking a Reservations Agent at City Centre Rotana Doha to process guest room reservations, handle inquiries, and maximize revenue. The role requires strong communication skills and knowledge of hotel promotions and rate structures.
Key Skills for This Role
Responsibilities
- Process and confirm guest room reservations made by clients on the phone, letter or fax
- Input all reservations into the computer, recording all pertinent information
- Attend to inquiries, complaints and requests regarding reservations
- Remain up to date with all promotions in and around the hotel
- Follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
- Show complete product knowledge, understand rate structure and apply rate management
- Maintain established filing system for all correspondence and collate reports as required
- Promote and maintain good public relations and endeavor to maximize business
- Maintain an accurate room status at all times
- Ensure all incoming calls are answered as per Rotana standards
- Organize visa request for hotel guest as per hotel policy and up sell whenever an opportunity is identified
Requirements
- Passionate and dynamic guest focused professional
- Ability to deliver extraordinary levels of customer service
- Ability to provide creative solutions to guests
Full Job Posting
Overview
- We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
- This position is based at City Centre Rotana Doha
Key Responsibilities
- Process and confirm guest room reservations made by clients on the phone, letter or fax
- Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
- Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
- Show complete product knowledge, understand rate structure and apply rate management
- Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
- Promote and maintain good public relations and endeavors to maximize business
- Maintain an accurate room status at all times
- Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e mails
- Organize visa request for hotel guest as per hotel policy and up sell whenever an opportunity is identified
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