Doorman
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Key skills for this role
About the Role
Rotana is seeking a dynamic and self-motivated Doorman to provide professional and customer-focused service to guests. Responsibilities include greeting guests, opening car doors, controlling car keys, and ensuring a memorable experience.
Key Skills for This Role
Responsibilities
- Offer consistently professional, friendly, warm and engaging service
- Ensure guests are greeted appropriately upon arrival in a warm manner
- Open car doors for arriving and departing guests and escort them to the lobby
- Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request
- Forward all guest complaints or problems to the manager on duty
- Ensure that an effective handover is made between duty shifts
- Demonstrate a complete understanding of the hotel’s policies and procedures and service standards
- Establish, promote and maintain good public relation while meeting or exceeding guest expectations
Requirements
- Dynamic and self motivated Front Office professional
- Ability to provide professional and customer focused service
- Warm and engaging demeanor
Full Job Posting
Overview
- We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
- As a Doorman you are responsible to provide professional and customer focused service to our guests, ensuring their every visit will become a memorable one.
Key Responsibilities
- Offer consistently professional, friendly, warm and engaging service
- Ensure guests are greeted appropriately upon arrival in a warm manner
- Open car doors for arriving and departing guests and escort them to the lobby
- Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request
- Forward all guest complaints or problems to the manager on duty
- Ensure that an effective handover is made between duty shifts
- Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times
- Establish, promote and maintain good public relation while meeting or exceeding guest expectations
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