Reservation Agent
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
AccorHotel is hiring a Reservation Agent in Qatar to handle incoming calls, emails, and online bookings for guest reservations. The role requires attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.
Key Skills for This Role
Responsibilities
- Handle incoming calls, emails, and online bookings for guest reservations
- Accurately process bookings, cancellations, and modifications using the hotel's reservation system
- Provide information about hotel services, room types, rates, availability, and amenities to prospective guests
- Manage special guest requests, such as early check in, late check out, or additional services, ensuring guest satisfaction
- Address and resolve guest concerns or complaints related to reservations or room accommodations in a professional and courteous manner
- Input guest information, reservation details, and payment information into the hotel's booking system accurately
- Update and maintain booking records to avoid overbookings or errors
- Send confirmation emails or messages to guests with booking details and pre arrival instructions
- Follow up on no shows, cancellations, and inquiries to optimize hotel occupancy and ensure customer satisfaction
Requirements
- High school diploma or equivalent; a degree in hospitality, business, or related field is a plus
- Previous experience in front office, hospitality, or reservations preferred
- Strong verbal and written communication skills
- Excellent organizational skills and attention to detail
- Ability to handle multiple tasks and work in a fast paced environment
- Knowledge of hotel services, room types, and amenities
Full Job Posting
Job Description
- The Reservation Agent will be responsible for handling incoming calls, emails, and online bookings, assisting guests with room reservations, and providing exceptional service.
- This position requires attention to detail, excellent communication skills, and the ability to multitask effectively in a fast paced environment.
Responsibilities
- Handle incoming calls, emails, and online bookings for guest reservations.
- Accurately process bookings, cancellations, and modifications using the hotel's reservation system.
- Provide information about hotel services, room types, rates, availability, and amenities to prospective guests.
- Manage special guest requests, such as early check in, late check out, or additional services, ensuring guest satisfaction.
- Address and resolve guest concerns or complaints related to reservations or room accommodations in a professional and courteous manner.
- Input guest information, reservation details, and payment information into the hotel's booking system accurately.
- Update and maintain booking records to avoid overbookings or errors.
- Send confirmation emails or messages to guests with booking details and pre arrival instructions.
- Follow up on no shows, cancellations, and inquiries to optimize hotel occupancy and ensure customer satisfaction.
Qualifications
- High school diploma or equivalent; a degree in hospitality, business, or a related field is a plus.
- Previous experience in front office, hospitality, or reservations preferred.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to handle multiple tasks and work in a fast paced environment.
- Knowledge of hotel services, room types, and amenities.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at AccorHotel
Director of Housekeeping
Makkah Al Mukarramah, KSA
The Director of Housekeeping is responsible for leading the overall housekeeping operation of Sofitel Jabal Omar Makkah, ensuring the highest standards of cleanliness, presentat...
Director of Food & Beverage
Makkah Al Mukarramah, KSA
The Director of Food & Beverage is responsible for leading the overall Food & Beverage strategy and operations of Sofitel Jabal Omar Makkah, ensuring exceptional culinary experi...
Demi Chef - Indian
Al Madina Al Munawarah, KSA
We are seeking a talented and passionate Demi Chef specializing in Indian cuisine to join our culinary team in Madinah, Saudi Arabia. As a key member of our kitchen staff, you w...
Junior Sous Chef
Abu Dhabi, UAE
AccorHotel seeks an enthusiastic Junior Sous Chef to support food preparation, maintain quality standards, and lead kitchen operations in Abu Dhabi. The role involves supervising junior staff, menu planning, inventory ma
Food & Beverage Supervisor
Saudi Arabia, KSA
Supervise and coordinate all food and beverage staff, including servers, bartenders, and kitchen personnel, ensuring adherence to company standards and service protocols Maintai...
Sous Chef
Abu Dhabi, UAE
AccorHotel seeks an experienced Sous Chef to lead kitchen operations in Abu Dhabi, working closely with the Executive Chef to maintain food quality and mentor staff. Responsibilities include menu planning, inventory mana
Cabana Waiter
Abu Dhabi, UAE
AccorHotel in Abu Dhabi is seeking a professional Cabana Waiter to deliver exceptional service to guests at cabana facilities. Responsibilities include taking orders, serving beverages and light refreshments, and maintai
Director of Culinary
Saudi Arabia, KSA
The Director of Culinary is responsible for leading and overseeing all culinary operations at Sofitel Jabal Omar Makkah, ensuring the highest standards of food quality, creativi...
Director of Housekeeping
Makkah Al Mukarramah, KSA
Director of Food & Beverage
Makkah Al Mukarramah, KSA
Demi Chef - Indian
Al Madina Al Munawarah, KSA
Junior Sous Chef
Abu Dhabi, UAE
Food & Beverage Supervisor
Saudi Arabia, KSA
Sous Chef
Abu Dhabi, UAE
Cabana Waiter
Abu Dhabi, UAE
Director of Culinary
Saudi Arabia, KSA