Reservation Agent
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Key skills for this role
About the Role
Responsible for managing guest reservations, promoting hotel services, maintaining cleanliness, and ensuring high service standards while collaborating with all departments.
Key Skills for This Role
Responsibilities
- Handle individual guest reservations professionally and obtain all required guest profile details
- Sell guest rooms to achieve highest possible occupancy at maximum achievable rate
- Promote all hotel restaurants to assist in achieving revenue goals
- Up sell to every guest at every sales opportunity
- Handle group reservations in accordance with SOP guidelines
Requirements
- Experience in hotel reservations or front office
- Excellent communication and customer service skills
- Ability to up sell and promote hotel services
Full Job Posting
Responsibilities
- Follows personal hygiene and maintain cleanliness.
- Acts promptly and professionally on guest needs.
- Displays good teamwork towards his colleagues.
- Maintains the Maximum Operating Standards and the Rosewood Standards.
- Sell guest rooms the highest possible occupancy at the maximum achievable rate.
- Promote all hotel restaurants to assist in achievement of revenue goals.
- Up sell to every guest at every sales opportunity.
- Ensure personal product knowledge is maintained to the highest level.
- Cooperates with all departments in the hotel for room reservations.
- Assist the revenue team in achieving their set revenue and customer service goals.
- Handle individual guest reservations in a professional manner.
- Handle group reservations in accordance with SOP guidelines.
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