Renewals Manager KSA
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Key skills for this role
About the Role
Cisco seeks a Renewals Manager to lead renewal sales for recurring offers in the Saudi market. The role involves developing renewal strategies, managing pipeline, and collaborating with cross-functional teams.
Key Skills for This Role
Responsibilities
- Lead the renewals sales process for end customers across Cisco's recurring offer portfolio—including software subscriptions and support services—to ensure on time renewals and maximize ARR retention and expansion
- Develop and execute comprehensive renewal strategies aligned with customer specific timelines, purchasing structures, and contractual models, while coordinating cross functional resources to address renewal risks
- Validate customer installed base, adoption status, and contractual arrangements by using account team knowledge, Renewal Specialist expertise, data insights, and supporting functions
- Apply Renewal Plays to support revenue retention, offer migration, contract co termination/consolidation, and identify expansion opportunities for collaboration with account managers, specialist sales teams, and channel partners
- Manage renewal opportunity pipeline and forecasting, including attrition tracking, and advise account teams on negotiation strategies to ensure integrity of renewal agreements within broader commercial deals
- Engage directly with customer decision makers and stakeholders to secure timely commercial and contractual agreements, quote availability, and ordering arrangements
- Collaborate with Cisco sales teams and channel partners in both commercial and long tail market segments, maintaining alignment to accounts and territories based on Available to Renew (ATR) thresholds
- Develop and implement win back strategies for inactive customers
Requirements
- 5 years of relevant experience in Customer Experience (CX), with a focus on renewals and/or customer success within the Saudi Market
- 5 years of experience working with partners across the MEA TRC region, with a preference for those knowledgeable in the Saudi market
- At least 5 years of practical experience engaging with customers specifically within the Saudi market
- Based in Riyadh, KSA, with fluency in both Arabic and English
- Outstanding communication skills, both written and verbal, with ability to build and nurture new relationships
- Demonstrated ability to develop customer facing value propositions and renewal strategies that drive revenue retention and expansion
- Knowledge of Cisco's product portfolio, particularly software subscriptions, support services, and networking solutions
- Strong cross functional collaboration skills with ability to orchestrate resources across sales, finance, legal, and operations teams
- Analytical capabilities with experience leveraging data insights to identify renewal risks and opportunities
- Proficiency in Salesforce and Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint
- Possession of at least one preferred industry certification, such as ITIL, PMP, COBIT, or Six Sigma
Full Job Posting
Meet the Team
- Join the Renewals team within Cisco's Customer Success organization—one of our fastest growing and most diverse sales teams.
- We are committed to driving profitable growth by connecting customers with transformative Cisco solutions.
- The team collaborates closely with Renewals Specialists, customers, partners, and cross functional groups such as sales, engineering, marketing, and operations.
Your Impact
- Champion customer value by managing a portfolio of Cisco renewal contracts for products and services.
- Collaborate with customers, partners, and cross functional Cisco teams to understand client objectives and develop strategies that ensure timely contract renewals.
- Analyze and enhance processes to minimize financial attrition and mitigate renewal risks.
- Be responsible for quote creation and contract negotiations to drive successful outcomes for both customers and Cisco.
- Develop win back strategies for inactive customers, contributing to increased retention and growth within your assigned accounts.
Key Responsibilities
- Lead the renewals sales process for end customers across Cisco's recurring offer portfolio—including software subscriptions and support services—to ensure on time renewals and maximize ARR retention and expansion.
- Develop and execute comprehensive renewal strategies aligned with customer specific timelines, purchasing structures, and contractual models, while coordinating cross functional resources to address renewal risks.
- Validate customer installed base, adoption status, and contractual arrangements by using account team knowledge, Renewal Specialist expertise, data insights, and supporting functions.
- Apply Renewal Plays to support revenue retention, offer migration, contract co termination/consolidation, and identify expansion opportunities for collaboration with account managers, specialist sales teams, and channel partners.
- Manage renewal opportunity pipeline and forecasting, including attrition tracking, and advise account teams on negotiation strategies to ensure integrity of renewal agreements within broader commercial deals.
- Engage directly with customer decision makers and stakeholders to secure timely commercial and contractual agreements, quote availability, and ordering arrangements.
- Collaborate with Cisco sales teams and channel partners in both commercial and long tail market segments, maintaining alignment to accounts and territories based on Available to Renew (ATR) thresholds.
- Develop and implement win back strategies for inactive customers.
Minimum Qualifications
- 5 years of relevant experience in Customer Experience (CX), with a focus on renewals and/or customer success within the Saudi Market.
- 5 years of experience working with partners across the MEA TRC region, with a preference for those knowledgeable in the Saudi market.
- At least 5 years of practical experience engaging with customers specifically within the Saudi market.
- Based in Riyadh, KSA, with fluency in both Arabic and English.
Preferred Qualifications
- Outstanding communication skills, both written and verbal, with ability to build and nurture new relationships.
- Demonstrated ability to develop customer facing value propositions and renewal strategies that drive revenue retention and expansion
- Knowledge of Cisco's product portfolio, particularly software subscriptions, support services, and networking solutions
- Strong cross functional collaboration skills with ability to orchestrate resources across sales, finance, legal, and operations teams
- Analytical capabilities with experience leveraging data insights to identify renewal risks and opportunities
- Proficiency in Salesforce and Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
- Possession of at least one preferred industry certification, such as ITIL, PMP, COBIT, or Six Sigma
Benefits
- Healthcare and Insurance
- Employee Stock Purchase program
- Flexible Spending Benefit
- Flex and Schooling Allowances and many more
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