Renewals Manager KSA
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Key skills for this role
About the Role
Cisco seeks a Renewals Manager in Riyadh to manage a portfolio of renewal contracts, develop strategies for timely renewals, and drive revenue retention. The role requires 5+ years of CX/renewals experience in the Saudi market and fluency in Arabic and English.
Key Skills for This Role
Responsibilities
- Lead the renewals sales process for end customers across Cisco's recurring offer portfolio to ensure on time renewals and maximize ARR retention and expansion
- Develop and execute comprehensive renewal strategies aligned with customer specific timelines and contractual models
- Validate customer installed base, adoption status, and contractual arrangements using account team knowledge and data insights
- Apply Renewal Plays to support revenue retention, offer migration, and identify expansion opportunities
- Manage renewal opportunity pipeline and forecasting, including attrition tracking
- Engage directly with customer decision makers to secure timely commercial and contractual agreements
- Collaborate with Cisco sales teams and channel partners in commercial and long tail market segments
- Develop and implement win back strategies for inactive customers
Requirements
- 5 years of relevant experience in Customer Experience (CX) with focus on renewals and/or customer success within the Saudi Market
- 5 years of experience working with partners across the MEA TRC region
- At least 5 years of practical experience engaging with customers specifically within the Saudi market
- Based in Riyadh, KSA, with fluency in both Arabic and English
Full Job Posting
MEET THE TEAM
- Join the Renewals team within Cisco's Customer Success organization, one of the fastest growing and most diverse sales teams.
YOUR IMPACT
- Champion customer value by managing a portfolio of Cisco renewal contracts for products and services.
Key Responsibilities
- Lead the renewals sales process for end customers across Cisco's recurring offer portfolio.
- Develop and execute comprehensive renewal strategies aligned with customer specific timelines.
- Validate customer installed base, adoption status, and contractual arrangements.
- Apply Renewal Plays to support revenue retention, offer migration, and identify expansion opportunities.
- Manage renewal opportunity pipeline and forecasting, including attrition tracking.
- Engage directly with customer decision makers to secure timely commercial and contractual agreements.
- Collaborate with Cisco sales teams and channel partners in commercial and long tail market segments.
- Develop and implement win back strategies for inactive customers.
Minimum Qualifications
- 5 years of relevant experience in Customer Experience (CX) with focus on renewals and/or customer success within the Saudi Market.
- 5 years of experience working with partners across the MEA TRC region.
- At least 5 years of practical experience engaging with customers specifically within the Saudi market.
- Based in Riyadh, KSA, with fluency in both Arabic and English.
Preferred Qualifications
- Outstanding communication skills, both written and verbal.
- Demonstrated ability to develop customer facing value propositions and renewal strategies.
- Knowledge of Cisco's product portfolio, particularly software subscriptions, support services, and networking solutions.
- Strong cross functional collaboration skills.
- Analytical capabilities with experience leveraging data insights.
- Proficiency in Salesforce and Microsoft Office Suite.
- Possession of at least one industry certification such as ITIL, PMP, COBIT, or Six Sigma.
Benefits
- Healthcare and Insurance
- Employee Stock Purchase program
- Flexible Spending Benefit
- Flex and Schooling Allowances
Application Details
- Application start and end date: Starting 3rd of July for approx. 4 6 weeks
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