Renewals Manager in KSA
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Key skills for this role
About the Role
Cisco is hiring a Renewals Manager to lead end-to-end renewal processes for medium-complexity accounts in KSA. The role involves coordinating with sales and customer success teams, driving commercial readiness, and using AI-driven insights.
Key Skills for This Role
Responsibilities
- Coordinate with Sales, Customer Success, Renewals Specialists, and other internal teams to align account plans, validate customer data, and support a unified renewal strategy
- Drive commercial and contract readiness by managing quote preparation, resolving blockers, mitigating risk, and supporting ordering readiness across moderately complex deal structures
- Apply structured methodologies such as MEDDPIC, along with customer and market insights, to guide renewal conversations and reinforce Cisco’s value proposition
- Use AI tools, automation, and data driven insights to improve renewal workflows, support forecasting, identify churn risks, and uncover expansion opportunities including cross sell and upsell
Requirements
- Bachelor’s degree required, or an equivalent combination of education and directly relevant professional experience of at least 5+ years
- Minimum 5 years of experience in CX, Services and Software Renewals or Services Sales
- Experience leading or coordinating cross functional commercial motions involving multiple stakeholders such as Sales, Customer Success, partners, and operations teams
- Demonstrated ownership of end to end renewals or sales, including planning, upsell identification, customer follow up, and contract closure
- Experience using data, reporting tools, automation platforms, or AI enabled tools to improve workflow quality, support forecasting, or inform business decisions
- Experience mentoring peers and contributing to the development of team best practices
- Strong consulting skills with a history of influencing stakeholders and decision makers during complex negotiations
- Demonstrated ability to identify and drive cross sell and upsell opportunities based on market trends and customer feedback
- Experience in conducting proactive risk assessments and implementing resolution strategies to address competitive or adoption related threats
- Analytical capabilities with experience leveraging data insights to identify renewal risks and opportunities
- Proficiency in Salesforce and Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint
- Possession of at least one preferred industry certification, such as ITIL, PMP, COBIT, or Six Sigma
Full Job Posting
Meet The Team
- You will join a dynamic team dedicated to driving recurring revenue and ensuring our customers realize the full value of their Cisco investments.
- We collaborate across sales, customer success, and channel partner teams to simplify the renewal process and secure long term partnerships.
- Our culture is built on empathy, innovation, and a shared commitment to delivering unified, customer facing solutions.
Your Impact
- You will lead the end to end renewal process for medium complexity accounts, balancing commercial strategy with customer business objectives.
- By leveraging AI driven insights and structured methodologies, you will identify expansion opportunities and mitigate risks to ensure successful, on time renewals.
- You will act as a trusted advisor, coordinating cross functional teams to provide a seamless transition and a unified experience for our customers.
Your Responsibilities
- You will coordinate with Sales, Customer Success, Renewals Specialists, and other internal teams to align account plans, validate customer data, and support a unified renewal strategy.
- You will drive commercial and contract readiness by managing quote preparation, resolving blockers, mitigating risk, and supporting ordering readiness across moderately complex deal structures.
- You will apply structured methodologies such as MEDDPIC, along with customer and market insights, to guide renewal conversations and reinforce Cisco’s value proposition.
- You will use AI tools, automation, and data driven insights to improve renewal workflows, support forecasting, identify churn risks, and uncover expansion opportunities including cross sell and upsell.
Minimum Qualifications
- Bachelor’s degree required, or an equivalent combination of education and directly relevant professional experience of at least 5+ years.
- Minimum 5 years of experience in CX, Services and Software Renewals or Services Sales.
- Experience leading or coordinating cross functional commercial motions involving multiple stakeholders such as Sales, Customer Success, partners, and operations teams
- Demonstrated ownership of end to end renewals or sales, including planning, upsell identification, customer follow up, and contract closure.
- Experience using data, reporting tools, automation platforms, or AI enabled tools to improve workflow quality, support forecasting, or inform business decisions.
Preferred Qualifications
- Experience mentoring peers and contributing to the development of team best practices.
- Strong consulting skills with a history of influencing stakeholders and decision makers during complex negotiations.
- Demonstrated ability to identify and drive cross sell and upsell opportunities based on market trends and customer feedback.
- Experience in conducting proactive risk assessments and implementing resolution strategies to address competitive or adoption related threats.
- Analytical capabilities with experience leveraging data insights to identify renewal risks and opportunities
- Proficiency in Salesforce and Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
- Possession of at least one preferred industry certification, such as ITIL, PMP, COBIT, or Six Sigma
Benefits
- Healthcare and Insurance
- Employee Stock Purchase program
- Flexible Spending Benefit
- Flex and Schooling Allowances and many more
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