Renewals Consultant
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Key skills for this role
About the Role
IFZA Dubai is hiring a Renewals Consultant to manage license renewals for professional partners. The role involves client communication, negotiation, data analysis, and CRM management.
Key Skills for This Role
Responsibilities
- Notify clients and professional partners of upcoming renewal dates, ensuring adherence to organizational timeframes and guidelines
- Handle complex cases escalated from the administrative team, providing effective solutions for unique scenarios
- Negotiate various matters with professional partners, aiming for optimal outcomes for all parties involved
- Accurately analyze data to identify trends and develop action plans to improve conversion rates of professional partners
- Regularly monitor and update the CRM system to manage a portfolio effectively
- Respond promptly to client emails and queries, addressing a wide range of scenarios faced by licensees
- Conduct regular in person meetings with clients to maintain strong relationships
- Maintain ongoing relationships with professional partners, including preparing reports, hosting meetings, and conducting training sessions
Requirements
- Full proficiency in English
- Intermediate computer literacy, including proficiency in MS Office
- Confident personality with ability to communicate effectively on phone calls and during face to face meetings
- Self motivated and accountable with strong work ethic and proven track record of exceptional performance
- Strong negotiation skills
- Industry knowledge related to licensing, amendments, cancellations, and immigration processes is advantageous but not mandatory
Full Job Posting
About Us
- IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world class infrastructure.
- We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.
Responsibilities
- Client and Partner Communication: Notify clients and professional partners of upcoming renewal dates, ensuring adherence to organizational timeframes and guidelines.
- Escalation Management: Handle complex cases escalated from the administrative team, providing effective solutions for unique scenarios.
- Negotiation: Negotiate various matters with professional partners, aiming for optimal outcomes for all parties involved.
- Data Analysis: Accurately analyze data to identify trends and develop action plans to improve the conversion rates of professional partners.
- CRM Management: Regularly monitor and update the CRM system to manage a portfolio effectively.
- Client Support: Respond promptly to client emails and queries, addressing a wide range of scenarios faced by licensees.
- Face to Face Meetings: Conduct regular in person meetings with clients to maintain strong relationships.
- Partner Relations: Maintain ongoing relationships with professional partners, including preparing reports, hosting meetings, and conducting training sessions.
- Additional Duties: Perform other job related tasks as assigned by Management.
Requirements
- Full proficiency in English; additional languages are advantageous.
- Intermediate computer literacy, including proficiency in MS Office.
- Confident personality with the ability to communicate effectively on phone calls and during face to face meetings.
- Self motivated and accountable with a strong work ethic and a proven track record of exceptional performance.
- Strong negotiation skills.
- Industry knowledge related to licensing, amendments, cancellations, and immigration processes is advantageous but not mandatory.
Benefits
- International team (over 60 nationalities)
- 24 annual leave days
- Annual flight home
- Life insurance plan
- Medical insurance plan (with the option to upgrade at your own cost)
- Invitations to participate in various company functions, staff events, and department team building events
- Opportunities to learn, develop and grow with the organization
- Being part of a motivated team and Moving Forward Company Culture
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