Client Experience Agent - Call Center
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Key skills for this role
About the Role
IFZA Dubai is hiring a Client Experience Agent for its Call Center to serve as the first point of contact. The role requires excellent communication skills, customer focus, and at least 2 years of UAE call center experience.
Key Skills for This Role
Responsibilities
- Act as first point of contact for incoming calls
- Answer and distribute all incoming calls in a timely and professional manner
- Deliver positive and timely responses to client enquiries
- Maintain knowledge of IFZA's products and services
- Keep records of all calls in CRM
- Meet individual and team qualitative and quantitative targets
Requirements
- Minimum 2 years experience as a Call Center agent or similar role in the UAE
- Full English proficiency
- Excellent verbal and written communication skills
- Intermediate computer literacy (MS Office)
- Familiarity with CRM systems
Full Job Posting
About Us
- IFZA Dubai is a dynamic international Free Zone Community in the UAE, providing company formation services.
Job Overview
- The Client Experience Agent – Call Center is the first point of contact, establishing the first impression of IFZA.
- Ideal candidate must be highly committed, responsible, creative, with excellent interpersonal skills and ability to work under pressure.
Main Responsibilities
- Acting as a first point of contact.
- Supporting smooth running of IFZA Call Center.
- Answering and distributing all incoming calls in a timely and professional manner.
- Delivering positive and timely response to client enquiries.
- Taking responsibility for duties and tasks assigned.
- Maintaining excellent knowledge of IFZA’s products and services.
- Maintaining confidentiality of client data.
- Keeping records of all calls in Call Center CRM.
- Meeting individual and team qualitative and quantitative targets.
- Building and maintaining effective working relationships.
- Performing other job related duties as assigned by Management.
Requirements
- Minimum of 2 years’ experience as a Call Center agent or similar role in the UAE.
- Full English proficiency is required.
- Additional spoken languages are an advantage.
- Excellent verbal and written communication and interpersonal skills, and knowledge of telephone etiquette.
- Customer focused and adaptability to different personality types.
- Ability to multi task, set priorities, and manage time effectively.
- Excellent active listening and problem solving skills.
- Intermediate computer literacy is required e.g., MS Office.
- Familiarity with CRM systems and practices.
Benefits
- International team (over 50 nationalities).
- 24 annual leave days.
- Annual flight home.
- Life insurance plan.
- Medical insurance plan (with option to upgrade at own cost).
- Invitations to participate in company functions, staff events, and team building events.
- Opportunities to learn, develop and grow with the organization.
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