Customer Experience Supervisor – Reception and Call Center
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Key skills for this role
About the Role
IFZA Dubai is hiring a Client Experience Supervisor to be the first point of contact at the reception and call center. You will oversee smooth operations, train staff, and deliver high-quality client services.
Key Skills for This Role
Responsibilities
- Act as first point of contact at IFZA Reception and Call Center
- Oversee and support smooth running of Reception and Call Center
- Prepare, maintain, and cross check departmental reports
- Train new staff on Reception and Call Center SOPs
- Deliver prompt, courteous, and efficient assistance to clients
- Maintain knowledge of IFZA products and services
- Provide client services including document collections, attestation, mail management, booking of conference rooms
Requirements
- Minimum 2 years experience in hospitality or similar customer service role in the UAE
- Excellent verbal and written communication skills in English
- Customer oriented mindset and adaptability
- Ability to multi task, set priorities, and manage time effectively
Full Job Posting
Job Summary
- The role of a Client Experience Supervisor revolves around being the first point of contact, establishing the first impression of IFZA.
Main Responsibilities
- Acting as a first point of contact at the IFZA Reception and Call Center
- Overviewing and supporting the smooth running of the IFZA Reception and Call Center
- Preparing, maintaining, and cross checking various departmental reports
- Training new staff on the Reception and Call Center SOPs
- Delivering prompt, courteous, and efficient assistance to all clients
- Maintaining excellent knowledge of IFZA’s products and services
- Providing various client services including document collections, attestation, mail management, booking of conference rooms
- Maintaining confidentiality of client data
- Maintaining professional image and high standards of grooming
- Building and maintaining effective working relationships
Requirements
- Minimum of 2 years’ experience in hospitality or similar customer service role in the UAE
- Excellent verbal and written communication skills in English
- Excellent communication and interpersonal skills, knowledge of telephone etiquette
- Customer oriented mindset and adaptability
- Ability to multi task, set priorities, and manage time effectively
- Excellent active listening and problem solving skills
Benefits
- 24 working days as annual leave
- Annual flight home
- Life insurance plan
- Medical insurance plan
- Bonus scheme (in relevant departments)
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