Renewal Account Manager

About The Role

Key Responsibilities

• Own and manage the **full renewal lifecycle**, including forecasting, early engagement, pricing strategy, negotiation, and contract closure.
• Build and maintain strong relationships with healthcare decision-makers and key stakeholders.
• Drive **on-time renewal execution**, minimizing churn and securing long-term customer retention.
• Identify risks and implement **proactive retention strategies** to protect revenue.
• Drive **account growth** through upselling and cross-selling aligned to customer needs.
• Lead contract negotiations and manage commercial agreements in alignment with company policies.
• Ensure compliance with **local governmental procurement processes** (e.g., Etimad platform and public sector tendering requirements).
• Conduct regular business reviews to ensure customer satisfaction and uncover growth opportunities.
• Partner with internal teams to support solution adoption, resolve issues, and optimize customer outcomes.
• Maintain accurate **renewal forecasts, account plans, and CRM records**.

Key Skills & Qualifications

• **5–7 years of experience** in account management, renewals, or sales within healthcare, SaaS, or technology environments.
• Strong experience in **renewal management, contract negotiation, and customer retention strategies**.
• **Robust knowledge of local governmental procurement processes**, including platforms such as **Etimad** and public sector contracting frameworks.
• Excellent relationship-building, stakeholder management, and consultative selling skills.
• Strong communication, negotiation, and presentation abilities.
• Experience working with healthcare organizations or healthcare technology solutions is preferred.
• Proficiency in CRM systems and data-driven sales/renewal performance management.
• Results-driven with strong problem-solving skills and attention to detail.

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