Account & Relationship Management Executive
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Wolters Kluwer is seeking an Account & Relationship Management Executive to manage a portfolio of clients using ESG Audit & Assurance solutions in Dubai. The role focuses on building trusted relationships, driving account growth, and ensuring customer success.
Key Skills for This Role
Responsibilities
- Build and maintain strong relationships with key stakeholders across assigned customer accounts
- Serve as primary point of contact for client enquiries, issues, and escalations
- Proactively identify opportunities to expand existing accounts through upselling and cross selling
- Lead renewal discussions and support commercial negotiations to maximize customer retention
- Conduct regular business reviews to understand client objectives and ensure value achievement
- Partner with Sales, Customer Success, Professional Services, and Product teams
- Maintain accurate CRM records, sales pipeline, and account forecasts
- Monitor customer health, identify potential risks, and implement retention strategies
Requirements
- Proven experience in Account Management, Customer Success, or similar client facing role within a SaaS environment
- Essential experience working with Audit, Risk, Compliance, GRC, ESG, or Internal Audit software solutions
- Demonstrated success managing enterprise customer relationships, renewals, and account growth
- Strong relationship building, communication, negotiation, and stakeholder management skills
- Experience using CRM systems to manage customer accounts, pipeline, and forecasting
Full Job Posting
Role Overview
- Wolters Kluwer is seeking an experienced Account & Relationship Management Executive to manage and develop a portfolio of clients using our ESG Audit & Assurance solutions.
- Client facing role focused on building trusted relationships, driving account growth, and ensuring customers maximise value.
Key Responsibilities
- Build and maintain strong relationships with key stakeholders across assigned customer accounts.
- Serve as the primary point of contact for client enquiries, issues, and escalations.
- Proactively identify opportunities to expand existing accounts through upselling and cross selling.
- Lead renewal discussions and support commercial negotiations to maximise customer retention.
- Conduct regular business reviews to understand client objectives and ensure they are achieving value.
- Partner with Sales, Customer Success, Professional Services, and Product teams.
- Maintain accurate CRM records, sales pipeline, and account forecasts.
- Monitor customer health, identify potential risks, and implement retention strategies.
Skills & Experience
- Proven experience in Account Management, Customer Success, Client Relationship Management, or similar client facing role within a software (SaaS) environment.
- Essential experience working with Audit, Risk, Compliance, GRC, ESG, or Internal Audit software solutions.
- Demonstrated success managing enterprise customer relationships, renewals, and account growth.
- Strong relationship building, communication, negotiation, and stakeholder management skills.
- Commercially minded, with a track record of identifying upsell and cross sell opportunities.
- Experience using CRM systems to manage customer accounts, pipeline, and forecasting.
- Strong organisational, analytical, and problem solving skills.
What Success Looks Like
- High levels of customer satisfaction and retention.
- Growth in revenue through successful renewals, upselling, and cross selling.
- Strong customer engagement and adoption of Wolters Kluwer's solutions.
- Accurate forecasting and effective pipeline management.
- Long term customer partnerships built on trust and delivering measurable business value.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Wolters Kluwer
Enterprise Account Manager
Riyadh, KSA
Wolters Kluwer is seeking an experienced Enterprise Sales Executive to drive strategic growth across Saudi Arabia and the broader Middle East region. The role focuses on selling complex enterprise software solutions for
Enterprise Account Manager
, KSA
Wolters Kluwer (Enablon) seeks an experienced Enterprise Sales Executive in Riyadh to drive strategic growth across Saudi Arabia and the Middle East, selling complex enterprise software solutions for EHS, ORM, ESG, and C
Consulting Manager (KSA) - Audit & Assurance
Riyadh, KSA
Wolters Kluwer in Riyadh is hiring a Consulting Manager for their TeamMate audit solutions. This leadership role involves driving software implementations, managing projects, and advising senior stakeholders. Requires au
Consulting Manager (KSA) - Audit & Assurance
الرياض, KSA
Join Wolters Kluwer TeamMate as a Consulting Manager in KSA, leading audit and assurance software engagements across the Middle East. This role requires experience in internal or external audit, and involves project lead
Account & Relationship Management Executive
Dubai, UAE
Wolters Kluwer seeks an Account & Relationship Management Executive to manage and grow a portfolio of clients within its CP ESG Audit & Assurance solutions. The role focuses on building strong client relationships, drivi
Account & Relationship Management Executive
Dubai, UAE
Wolters Kluwer seeks an Account & Relationship Management Executive to manage and grow a portfolio of clients within its CP ESG Audit & Assurance solutions. The role focuses on building client relationships, driving acco
Senior Field Sales Manager
Dubai, UAE
Job Overview CPESG | WK Audit & Assurance is seeking a dynamic and results-driven Senior Field Sales Manager to manage strategic client accounts and drive business growth. This role requires a strong understanding of sal
Renewal Account Manager
الرياض, KSA
About the Role As a Renewal Account Manager (Account & Relationship Management Executive), you will manage and grow strategic healthcare accounts across Saudi Arabia, with a strong focus on end-to-end renewal lifecycle m
Enterprise Account Manager
Riyadh, KSA
Enterprise Account Manager
, KSA
Consulting Manager (KSA) - Audit & Assurance
Riyadh, KSA
Consulting Manager (KSA) - Audit & Assurance
الرياض, KSA
Account & Relationship Management Executive
Dubai, UAE
Account & Relationship Management Executive
Dubai, UAE
Senior Field Sales Manager
Dubai, UAE
Renewal Account Manager
الرياض, KSA