Remote Customer Service Specialist
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Key skills for this role
About the Role
Alchemy Global Talent Solutions is seeking a Remote Customer Service Specialist to support customers through every stage of their move in the moving and relocation sector.
Key Skills for This Role
Responsibilities
- Act as the main point of contact for customers from booking through to move completion
- Coordinate with origin and destination agents, transport providers and internal operations teams
- Provide regular moving updates and respond to customer enquiries by phone and email
- Maintain accurate move records and documentation within the company's operating systems
- Work with colleagues to resolve service issues and keep moves on schedule
- Support customers post move to gain feedback and improve customer satisfaction
Requirements
- Previous experience as a move coordinator, customer service representative or customer care specialist in the moving and relocation sector
- Ability to work local Dubai hours, ideally while being based in a similar time zone
- Good knowledge of move management, household goods relocations and customer support
- Experience managing multiple customer moves simultaneously
- Strong communication skills and ability to support customers remotely via email, phone, video calls
- Good organisational skills and attention to detail
- Experience with maintaining accurate records and CRM management
Full Job Posting
Role Overview
- We're working with a well established company in the Moving and Relocation sector that is looking to recruit a Remote Customer Service Specialist.
- This role will see you supporting customers through every stage of their move, working closely with operational teams and service partners.
Candidate Requirements
- Previous experience as a move coordinator, customer service representative or customer care specialist in the moving and relocation sector.
- Ability to work local Dubai hours, ideally while being based in a similar time zone.
- Good knowledge of move management, household goods relocations and customer support.
- Experience managing multiple customers moves simultaneously.
- Strong communication skills and the ability to support customers remotely via email, phone, video calls, etc.
- Good organisational skills and attention to detail.
- Experience with maintaining accurate records and CRM management.
Day to Day Responsibilities
- Acting as the main point of contact for customers from booking through to move completion.
- Coordinating with origin and destination agents, transport providers and internal operations teams.
- Providing regular moving updates and responding to customer enquiries by phone and email.
- Maintaining accurate move records and documentation within the company's operating systems.
- Working with colleagues to resolve service issues and keep moves on schedule.
- Supporting customers post move in order to gain feedback to further improve customer satisfaction.
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