Customer Experience Specialist
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Key skills for this role
About the Role
A growing Moving and Relocation company in Dubai seeks a Customer Experience Specialist to support customers throughout their relocation journey. The role involves managing customer moves, coordinating with internal teams and third parties, and resolving issues.
Key Skills for This Role
Responsibilities
- Manage customer moves from booking through to completion as the main point of contact
- Coordinate with surveyors, operations teams, 3rd parties and destination agents
- Provide customers with updates on progress and respond to enquiries
- Resolve any delays or issues that may come up, escalating where needed
- Follow up with customers post move to gather feedback and create recommendations for future improvements
Requirements
- Previous experience in a customer service, move coordination or customer experience role within the Moving and Relocation industry
- Good understanding of household goods relocation processes
- Strong organisational skills with the ability to manage multiple customers in progress at once
- Excellent written and verbal communication skills
Full Job Posting
Role Overview
- We're working with a growing Moving and Relocation company that is looking to hire a Customer Experience Specialist based in Dubai.
- The role focuses on supporting customers throughout their journey, working closely with internal teams to ensure the moving processes run smoothly and clients are supported from initial inquiry all the way through to moving day.
Main Responsibilities
- Managing customer moves from booking through to completion as the main point of contact.
- Coordinating with surveyors, operations teams, 3rd parties and destination agents.
- Providing customers with updates on progress and responding to enquiries.
- Resolving any delays or issues that may come up, escalating where needed.
- Follow up with customers post move to gather feedback and create recommendations for future improvements.
Ideal Background
- Previous experience in a customer service, move coordination or customer experience role within the Moving and Relocation industry.
- Good understanding of household goods relocation processes.
- Strong organisational skills with the ability to manage multiple customers in progress at once.
- Excellent written and verbal communication skills.
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