Relationship Officer - POS Loans

Company Description

Job Purpose

• Meet and exceed monthly and annual sales target objectives
• Ensure penetration in the market through focus on New To Bank acquisition as well as solicit existing clientele
• Do proper analysis of the case and provide all related information of the customer after the field visit is done
• To be familiar with all policies, products and processes to ensure superior client on boarding experience
• To proactively participate in Learning, Development and training programmes of the bank in order to be an effective sales personnel
• Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated

Financial

• Accomplish set sales and revenue objectives for all Products as per set business plan.
• Achieve monthly& annual set KPI objectives
• Focus on New To Bank acquisition along with leveraging existing client base
• To leverage on cross sell opportunities to ensure higher revenue per customer
• Maintain Daily Sales Reports on sales performance for review by team leader and manager assets

Customers

• Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience.
• Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience
• To ensure no mis selling to customers by offering products/services transparently as per customer requirements
• Understand and resolve/escalate customer redresses to ensure timely resolution

Learning & Growth

• Participate in the assigned People Development and L&D programmes.
• Take accountability for own development by active enrolment and participation with close coordination with respective Team
• To ensure participation in assigned training, Learning & Developemet programmes
• Awareness to competition offerings and offer suggestions to line manager to improve product/ processes

Essential

• POS Loans experience is a must
• Requires good convincing and Negotiating Skills according to the complexity of business.
• Continuous suggestions on Changes and ways of improving FAB Products.
• To build and maintain effective business relationship with all colleagues.
• Identify any cross-Selling opportunity for Other Business Divisions of the Bank
• Education required: University Degree / MBA / PGDM / Sales diploma or certification preferable.
• Experience: 3 – 5 years of experience in Banking or in a Financial Industry