Regional Head of Hotel Operations
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About the Role
My client is a leading hotelier in the Middle East. They are looking for an outstanding Director to support their current portfolio and expansion.
Key Skills for This Role
Full Job Posting
Overview
My client is a leading hotelier in the Middle East.
They are looking for an outstanding Director to support their current portfolio and expansion.
Portfolio Operational Oversight
- Provide executive operational oversight of all Hotels and Leisure assets
- Ensure operational excellence, guest satisfaction, and service standards are maintained across the portfolio
- Align day-to-day operations with the strategic asset direction set jointly with Asset Management
- Identify operational risks, inefficiencies, or structural issues impacting performance
Financial Review & Performance Management
- Review the financial performance of the portfolio, Leisure assets, in collaboration with Asset Management and the CFO
- Drive cost discipline while protecting service quality and brand integrity
- Ensure alignment between operational execution and approved business plans and budgets
Underperformance Identification & Cross-Functional Escalation
- Proactively flag underperformance, structural issues, or emerging risks requiring strategic intervention
- Engage Commercial, Operations, Finance, and HR functions to diagnose and address performance gaps
- Ensure timely implementation of turnaround plans where necessary
- Provide structured performance reporting to the CEO and Executive Leadership Team
Transformation & Strategic Input
- Identify where transformation is required and provide structured recommendations to Asset Management
- Maintain executive oversight of transformation initiatives
- Work with Development Management to ensure transformation projects are operationally viable and commercially sound
- Ensure operational readiness and performance stabilization post-implementation
Development & Project Oversight (Operational Interface)
- Collaborate with Development Management during repositioning, refurbishment, or enhancement projects
- Ensure CAPEX investments translate into measurable operational and financial improvements
- Validate that new initiatives are operationally executable and aligned with asset strategy
- Support pre-opening or major repositioning efforts from an operational governance perspective
Leadership & Governance
- Lead and align operational leadership teams across the Self-Operated portfolio
- Work closely with People & Culture to ensure workforce planning
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