Regional Head Middle East, North Africa and Pakistan (MENAP) Cash Client Service
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Key skills for this role
About the Role
Standard Chartered is seeking a Regional Head for Transaction Banking Cash Client Service for the MENAP region. The role involves driving client service delivery, leading a high-performing team, improving operational efficiency, and ensuring seamless coordination across internal stakeholders.
Key Skills for This Role
Responsibilities
- Lead and build a high performing client service team focused on delivering exceptional client experience
- Drive operational efficiency, standardisation and continuous process improvement across the region
- Monitor service performance against agreed benchmarks and define corrective actions
- Strengthen cross functional collaboration with internal stakeholders to ensure seamless service delivery
- Ensure adequate systems, infrastructure, and process capabilities to support business needs
- Drive consistency and synergies across markets, including implementation of the Target Operating Model
- Enhance speed to market for S2B onboarding and maintenance while maintaining strong controls
- Support revenue growth by improving onboarding efficiency and deepening client relationships
Requirements
- Bachelor's degree in Banking, Finance or related field
- Minimum 15 years' relevant experience in banking or financial services
- Experience in Client Service and Cash products preferred
- Strong leadership and people management capability
- Deep understanding of client service, transaction banking products and processes
- Expertise in risk management and internal controls
- Strong business acumen and stakeholder management skills
- Risk and AML certification as required
Full Job Posting
Job Summary
- The Regional Head, Transaction Banking (TB) Cash Client Service for Africa and Middle East & Pakistan (MENAP) is responsible for driving client service delivery outcomes and overall team performance across the region.
- This role ensures high quality, consistent client service delivery across all client segments, with a differentiated experience for top tier clients.
- It oversees Straight2Bank (S2B) Solution Activation (SAT), including onboarding and maintenance processes for both new to bank and existing clients.
- The role is accountable for improving time to market, enhancing client experience, and ensuring seamless coordination across Sales, Implementation, Client Lifecycle Management, Digital Channels, Data & Analytics, Operations, Product and other internal stakeholders.
Key Responsibilities
- Lead and build a high performing client service team focused on delivering exceptional client experience.
- Drive operational efficiency, standardisation and continuous process improvement across the region.
- Monitor service performance against agreed benchmarks; define corrective actions where required.
- Strengthen cross functional collaboration with internal stakeholders to ensure seamless service delivery.
- Ensure adequate systems, infrastructure, and process capabilities to support business needs.
- Drive consistency and synergies across markets, including implementation of the Target Operating Model (TOM).
- Enhance speed to market for S2B onboarding and maintenance while maintaining strong controls.
- Support revenue growth by improving onboarding efficiency and deepening client relationships.
- Provide oversight and escalation management for complex onboarding scenarios.
Skills and Experience
- Strong leadership and people management capability.
- Deep understanding of client service, transaction banking products and processes.
- Expertise in risk management and internal controls.
- Strong business acumen and stakeholder management skills.
- Proven ability to drive transformation, efficiency and client experience improvements.
- Bachelor’s degree in Banking, Finance or related field.
- Minimum 15 years’ relevant experience in banking or financial services.
- Experience in Client Service and Cash products preferred.
- Risk and Anti Money Laundering (AML) certification as required.
- Strong English and/or relevant local language skills.
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