Regional Aftersales Manager | Al-Futtaim Automotive - BYD | Riyadh
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Al-Futtaim Automotive seeks a Regional Aftersales Manager to lead aftersales business performance for BYD & Denza in KSA. The role owns P&L, service operations, customer experience, and network leadership across multiple branches.
Key Skills for This Role
Responsibilities
- Own the full Aftersales P&L for the region including labor revenue, parts revenue, body shop, accessories, service contracts, and allied business
- Deliver volume, revenue, gross margin, and net profit targets across all branches in the region
- Govern workshop productivity, technician efficiency, bay utilization, and throughput across all regional service centers
- Own Aftersales customer experience KPIs including CSI, NPS, complaint resolution, and Fix Right First Time across the region
- Lead Service Managers, Parts Managers, Workshop Managers, and Aftersales teams across the region
- Ensure full execution of Al Futtaim and BYD brand standards across all Aftersales touchpoints
- Drive penetration of accessories, service contracts, extended warranty, and value added products across the network
- Deliver monthly regional Aftersales performance reviews to Aftersales leadership and brand management
- Partner with Sales, Network Development, Marketing, Finance, and HR to align Aftersales priorities with broader business objectives
Requirements
- Bachelor's degree in Engineering, Business, Automotive, or related discipline
- 12+ years of experience in automotive Aftersales
- Proven track record managing Aftersales P&L across a multi branch dealer network at regional or country level
- Strong working knowledge of automotive DMS, CRM, ERP systems, and BI reporting tools
- GCC or KSA market experience strongly preferred
- Exposure to EV brands or Chinese OE environments is an added advantage
Full Job Posting
Overview of the Role
- The Regional Aftersales Manager will lead and own the full Aftersales business performance across a designated region for BYD & Denza in KSA, covering service, parts, body shop, and allied revenue streams across all branches.
- The role carries direct accountability for revenue, profitability, customer experience, workshop productivity, and brand standards execution at network level.
- Acting as the senior Aftersales authority in the region, the position is critical to scaling BYD & Denza's Aftersales footprint, driving customer retention, and delivering sustainable growth in a rapidly expanding EV led portfolio.
What You Will Do
- Own the full Aftersales P&L for the region — labor revenue, parts revenue, body shop, accessories, service contracts, and allied business.
- Deliver volume, revenue, gross margin, and net profit targets across all branches in the region.
- Drive growth of service retention, customer pay business, and value added Aftersales products.
- Govern workshop productivity, technician efficiency, bay utilization, and throughput across all regional service centers.
- Ensure service operations consistently meet OE technical standards, repair quality, and turnaround time benchmarks.
- Optimize service capacity planning aligned to parc growth, EV demand, and seasonal patterns.
- Own Aftersales customer experience KPIs — CSI, NPS, complaint resolution, and Fix Right First Time across the region.
- Drive structured retention programs, service reminders, and lifecycle engagement to grow active customer base.
- Resolve escalated customer complaints with focus on permanent fixes and customer recovery.
- Lead Service Managers, Parts Managers, Workshop Managers, and Aftersales teams across the region.
- Build branch level performance routines, daily operating rhythms, and accountability mechanisms.
- Develop branch leadership talent through coaching, succession planning, and capability building.
What Qualifies You for the Role
- Bachelor's degree in Engineering, Business, Automotive, or related discipline. MBA preferred.
- 12+ years of experience in automotive Aftersales, with strong exposure to service, parts, and body shop operations.
- Proven track record managing Aftersales P&L across a multi branch dealer network at regional or country level.
- Strong working knowledge of automotive DMS, CRM, ERP systems, and BI reporting tools.
- GCC or KSA market experience strongly preferred. Exposure to EV brands or Chinese OE environments is an added advantage.
- Demonstrated success in delivering revenue growth, retention improvement, and CX uplift across a network.
Required Skills to Be Successful
- Strong commercial and P&L ownership mindset across multi site Aftersales operations
- Proven leadership of large, multi disciplinary Aftersales teams across a regional network
- Deep operational knowledge of workshop productivity, parts operations, and service business levers
- Strong customer experience orientation balanced with commercial discipline
- Advanced analytical capability — KPI design, performance diagnostics, and data driven decision making
- Proficiency in DMS, CRM, ERP, and BI tools (SAP, Kerridge, Autoline, Power BI)
- Confident stakeholder management across branches, OE, and HQ functions
- Coaching, capability building, and succession planning mindset
- Strong negotiation, problem solving, and decision making under pressure
Benefits
- Competitive salary and benefits package as per Al Futtaim standards
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Al Futtaim Group
Supply Chain Manager | Al-Futtaim Automotive - BYD | Riyadh
Riyadh, KSA
Al-Futtaim Automotive seeks a Supply Chain Manager to lead end-to-end parts supply chain for BYD & Denza in KSA. The role involves forecasting, inventory planning, OE management, and operational efficiency across the CDC
EV Charging Technical Lead | Al-Futtaim Automotive - BYD | KSA
Riyadh, KSA
Al-Futtaim Automotive seeks an EV Charging Technical Lead to manage EV charging infrastructure across KSA, overseeing field operations, contractor governance, and technical reporting. The role requires hands-on experienc
Beauty Advisor | Retail | Watsons | Qatar
Doha, QAT
Al Futtaim Group seeks a Beauty Advisor for Watsons in Qatar to drive sales and enhance customer experience by recommending beauty products, managing stock, and ensuring operational standards. Requires 2-4 years of retai
Accessories Manager | Al-Futtaim Automotive - BYD | KSA | Riyadh
Riyadh, KSA
Al-Futtaim Automotive seeks an Accessories Manager to establish and scale the accessories and service products business for BYD and Denza in KSA. The role owns end-to-end P&L, builds the operating model, develops competi
Parts Advisor | Al- Futtaim Automotive | DOMASCO
Doha, QAT
Al-Futtaim Automotive seeks a customer-focused Parts Advisor for its Doha aftersales team. You will provide expert parts advice, manage inventory, prepare estimates, and coordinate with the workshop to ensure smooth serv
HSSE Manager | Al-Futtaim Automotive - BYD | KSA | Riyadh
Riyadh, KSA
Al-Futtaim Automotive - BYD seeks an HSSE Manager to lead health, safety, security, and environment programs across KSA operations. The role requires a Bachelor's degree, NEBOSH IGC, IOSH Managing Safely, 6-12 years of H
Vehicle Registration Officer | Al-Futtaim Automotive - BYD | KSA
Riyadh, KSA
Al-Futtaim Automotive seeks a Vehicle Registration Officer to manage end-to-end vehicle registration, renewal, and government transactions across KSA dealerships. The role requires bilingual Arabic/English communication,
Credit Control Consultant | Al-Futtaim Automotive | Finance
Riyadh, KSA
Al-Futtaim Automotive is looking for a Credit Control Executive to join their Finance team in Riyadh. The role involves managing credit deals, assessing credit applications, monitoring accounts receivable, and supporting
Supply Chain Manager | Al-Futtaim Automotive - BYD | Riyadh
Riyadh, KSA
EV Charging Technical Lead | Al-Futtaim Automotive - BYD | KSA
Riyadh, KSA
Beauty Advisor | Retail | Watsons | Qatar
Doha, QAT
Accessories Manager | Al-Futtaim Automotive - BYD | KSA | Riyadh
Riyadh, KSA
Parts Advisor | Al- Futtaim Automotive | DOMASCO
Doha, QAT
HSSE Manager | Al-Futtaim Automotive - BYD | KSA | Riyadh
Riyadh, KSA
Vehicle Registration Officer | Al-Futtaim Automotive - BYD | KSA
Riyadh, KSA
Credit Control Consultant | Al-Futtaim Automotive | Finance
Riyadh, KSA