Recreational Assistant
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Key skills for this role
About the Role
Khidmah is hiring a Recreational Assistant for the NYU Project in Abu Dhabi to support daily operations of recreational facilities. Responsibilities include facility setup, customer service, activity assistance, and equipment management.
Key Skills for This Role
Responsibilities
- Support the daily operation of recreation areas, sports courts, fitness spaces, activity rooms, and other assigned facilities
- Ensure all recreational facilities are clean, safe, well organized, and ready for scheduled activities
- Assist with opening and closing procedures, facility setup, readiness checks, and basic operational inspections
- Monitor facility usage and ensure users follow site rules, safety guidelines, booking procedures, and operating standards
- Welcome and assist students, staff, residents, visitors, and facility users in a professional and service oriented manner
- Respond to general inquiries related to bookings, activity schedules, facility access, rules, and equipment usage
- Provide guidance on the safe and proper use of recreational facilities and equipment
- Assist in preparing and supporting recreational activities, wellness programs, sports sessions, tournaments, and community events
- Issue, collect, inspect, clean, and store recreational equipment in line with approved procedures
- Conduct basic checks of recreation areas to identify hazards, maintenance issues, cleanliness concerns, or unsafe conditions
Requirements
- High School Certificate, Diploma, or relevant qualification in Sports, Recreation, Hospitality, Customer Service, or related field
- Minimum 1–3 years of experience in recreation services, sports facilities, hospitality, customer service, facilities management, or community services
- Minimum 1–2 years of hands on experience in recreation facility support, activity coordination, equipment handling, bookings, customer service, or operational support
- First Aid / CPR certification preferred
- Basic MS Office knowledge is an advantage
Full Job Posting
Job Purpose
- To support the daily operation of recreational facilities under the NYU Project by ensuring activity areas, sports spaces, and recreation equipment are safe, clean, organized, and ready for use.
- The role is responsible for assisting users, supporting bookings and activities, monitoring facility readiness, reporting issues, and delivering a positive customer experience.
Roles, Responsibilities, Duties
- Support the daily operation of recreation areas, sports courts, fitness spaces, activity rooms, and other assigned facilities.
- Ensure all recreational facilities are clean, safe, well organized, and ready for scheduled activities and general use.
- Assist with opening and closing procedures, facility setup, readiness checks, and basic operational inspections.
- Monitor facility usage and ensure users follow site rules, safety guidelines, booking procedures, and operating standards.
- Welcome and assist students, staff, residents, visitors, and facility users in a professional and service oriented manner.
- Respond to general inquiries related to bookings, activity schedules, facility access, rules, and equipment usage.
- Provide guidance on the safe and proper use of recreational facilities and equipment.
- Handle basic user concerns professionally and escalate complaints, incidents, or service issues to the supervisor when required.
- Assist in preparing and supporting recreational activities, wellness programs, sports sessions, tournaments, and community events.
- Set up activity spaces, equipment, signage, attendance sheets, and required materials before events.
- Support participant registration, crowd coordination, activity flow, and post event arrangements.
- Coordinate with supervisors, operations teams, and support departments to ensure event requirements are delivered smoothly.
Education & Qualification
- High School Certificate, Diploma, or relevant qualification in Sports, Recreation, Hospitality, Customer Service, or related field.
- First Aid / CPR certification is preferred.
- Basic knowledge of recreation operations, customer service, safety rules, and equipment handling.
- Basic MS Office knowledge is an advantage.
Experience and Skills
- Minimum 1–3 years of experience in recreation services, sports facilities, hospitality, customer service, facilities management, or community services.
- Minimum 1–2 years of hands on experience in recreation facility support, activity coordination, equipment handling, bookings, customer service, or operational support.
- Good customer service and communication skills.
- Basic knowledge of recreation facility operations and safety requirements.
- Ability to support activities, events, bookings, and facility setup.
- Good coordination, organization, and follow up skills.
- Attention to cleanliness, safety, equipment condition, and facility readiness.
- Ability to handle users professionally and escalate issues when required.
- Teamwork and cooperation with cleaning, maintenance, security, and operations teams.
- Ability to work under pressure during events or busy periods.
- Positive attitude, reliability, and service focused approach.
Occupational Health and Safety Responsibilities
- Adhere to all Khidmah health, safety and environmental (HSE) policies, procedures, practices, and relevant legal and statutory requirements.
- Familiarize yourself with these policies, procedures, practices, updates, etc.
Information Security Responsibilities
- Comply with Khidmah Information Security Policies.
- Be aware of and fulfil their information security responsibilities.
- Ensure whoever handles sensitive company information have taken the Security Awareness Training.
- Know how to report a security incident (to IT ServiceDesk or InfoSec).
- Not disable his/her OS firewall and/or Antivirus.
- Restrict use to authorized purposes, Protect access accounts, privileges and associated passwords.
- Accept accountability of his/her individual user accounts, and maintain confidentiality.
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