Recreation Manager
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Key skills for this role
About the Role
Raffles & Fairmont Doha seeks a Recreation Manager to oversee recreation and wellness operations, including pools, fitness facilities, and guest activities. The role requires managing daily operations, ensuring guest satisfaction, and leading a team in a luxury hotel environment.
Key Skills for This Role
Responsibilities
- Manage daily operations of recreation facilities, including pools, fitness centers, and recreational activities
- Ensure facilities are maintained to highest standards of cleanliness, safety, and presentation
- Develop and implement operational policies, procedures, and service standards
- Deliver exceptional guest experiences by responding to guest needs and feedback
- Recruit, train, coach, and supervise recreation team members
- Prepare departmental budgets, forecasts, and financial reports; control costs and maximize revenue
Requirements
- Experience in recreation management or related field in luxury hospitality
- Strong leadership and team management skills
- Knowledge of health, safety, and regulatory requirements
- Ability to develop and implement operational policies and procedures
- Excellent guest service and communication skills
Full Job Posting
Overview
- The Recreation Manager oversees all recreation and wellness operations within the hotel, including swimming pools, fitness facilities, recreational programs, and guest activities.
- The role ensures exceptional guest experiences, operational efficiency, safety compliance, team development, and revenue generation while maintaining the highest standards of luxury hospitality.
Key Responsibilities
- Manage the daily operations of recreation facilities, including pools, fitness centers, and recreational activities
- Ensure facilities are maintained to the highest standards of cleanliness, safety, and presentation
- Develop and implement operational policies, procedures, and service standards
- Deliver exceptional guest experiences by responding to guest needs and feedback in a timely and professional manner
- Coordinate with Spa, Rooms, Food & Beverage, and other departments to enhance guest engagement and wellness offerings
- Recruit, train, coach, and supervise recreation team members to achieve service excellence
- Prepare departmental budgets, forecasts, and financial reports while controlling costs and maximizing revenue opportunities
- Monitor performance indicators and implement improvements to enhance efficiency and guest satisfaction
- Ensure compliance with all health, safety, emergency response, and regulatory requirements
- Develop innovative recreation, fitness, and wellness programs that align with the hotel's luxury positioning
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