Receptionist Front Office Agent
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Key skills for this role
About the Role
AccorHotel is hiring a Receptionist Front Office Agent in Makkah. The role involves greeting guests, handling check-ins/outs, managing reservations, and providing excellent customer service.
Key Skills for This Role
Responsibilities
- Greet and welcome guests, register and process check ins
- Handle cashiering duties, foreign exchange, and night audit tasks
- Manage walk in and call in reservations
- Resolve guest complaints and liaise with departments
- Issue room key cards and ensure security
- Assist at Information counter, Business centre as assigned
Requirements
- Experience in front office or receptionist role in hospitality
- Excellent communication and interpersonal skills
- Ability to handle guest complaints and resolve issues
Full Job Posting
Overview
- Planning & Organizing: Review and update Logbook, Check equipment, Be Smart, well groomed and maintain a friendly and cheerful disposition all the times.
- Oversee the day to day operations, report regularly to Supervisors/Night Manager.
Operations
- Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
- Register and process check in for all arrivals.
- Update and check guest information into the computer after a complete check in.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests departure.
- Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey message to guests.
- Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
- To check the paymaster and assist Supervisors to have No paymasters pending.
- Review log book, verify outstanding and follow up pending.
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