Receptionist (Front Office Agent)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
AccorHotel seeks a Receptionist/Front Office Agent for Swissotel Al Maqam in Makkah. The role includes check-in/out, reservations, cashiering, and guest service. Candidates should be well-groomed, friendly, and able to handle complaints.
Key Skills for This Role
Responsibilities
- Register and process check in for all arrivals
- Handle cashiering duties, foreign exchange transactions, and night audit tasks
- Handle walk in and call in reservations
- Resolve guest complaints and liaise with departments
- Issue guest room key cards and ensure security
- Print panic report at least twice per shift
Requirements
- Well groomed and friendly demeanor
- Ability to handle guest complaints
- Knowledge of fire and first aid procedures
- Product knowledge of hotel facilities
Full Job Posting
Planning & Organizing
- Review and update Logbook, check equipment, maintain grooming and friendly disposition.
- Oversee day to day operations, report to supervisors/night manager, monitor employee performance.
- Handle guest complaints, implement Front Office OSM, attend training classes.
- Ensure panic report is printed at least twice per shift.
Operations
- Prepare for daily arrivals, register and process check in, update guest information.
- Perform cashiering, foreign exchange, night audit, and settlement upon departure.
- Handle walk in and call in reservations, provide courteous service, resolve complaints.
- Issue key cards, convey messages, assist at Information counter, Foreign Exchange, Night Audit, Business centre.
- Check paymaster, review log book, verify outstanding, identify special assignments.
- File daily reports, attend briefings, communicate shift information, coordinate with departments.
- Drive upselling and perform other reasonable tasks as requested.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at AccorHotel
Director of Housekeeping
Makkah Al Mukarramah, KSA
The Director of Housekeeping is responsible for leading the overall housekeeping operation of Sofitel Jabal Omar Makkah, ensuring the highest standards of cleanliness, presentat...
Director of Food & Beverage
Makkah Al Mukarramah, KSA
The Director of Food & Beverage is responsible for leading the overall Food & Beverage strategy and operations of Sofitel Jabal Omar Makkah, ensuring exceptional culinary experi...
Demi Chef - Indian
Al Madina Al Munawarah, KSA
We are seeking a talented and passionate Demi Chef specializing in Indian cuisine to join our culinary team in Madinah, Saudi Arabia. As a key member of our kitchen staff, you w...
Junior Sous Chef
Abu Dhabi, UAE
AccorHotel seeks an enthusiastic Junior Sous Chef to support food preparation, maintain quality standards, and lead kitchen operations in Abu Dhabi. The role involves supervising junior staff, menu planning, inventory ma
Food & Beverage Supervisor
Saudi Arabia, KSA
Supervise and coordinate all food and beverage staff, including servers, bartenders, and kitchen personnel, ensuring adherence to company standards and service protocols Maintai...
Sous Chef
Abu Dhabi, UAE
AccorHotel seeks an experienced Sous Chef to lead kitchen operations in Abu Dhabi, working closely with the Executive Chef to maintain food quality and mentor staff. Responsibilities include menu planning, inventory mana
Cabana Waiter
Abu Dhabi, UAE
AccorHotel in Abu Dhabi is seeking a professional Cabana Waiter to deliver exceptional service to guests at cabana facilities. Responsibilities include taking orders, serving beverages and light refreshments, and maintai
Director of Culinary
Saudi Arabia, KSA
The Director of Culinary is responsible for leading and overseeing all culinary operations at Sofitel Jabal Omar Makkah, ensuring the highest standards of food quality, creativi...
Director of Housekeeping
Makkah Al Mukarramah, KSA
Director of Food & Beverage
Makkah Al Mukarramah, KSA
Demi Chef - Indian
Al Madina Al Munawarah, KSA
Junior Sous Chef
Abu Dhabi, UAE
Food & Beverage Supervisor
Saudi Arabia, KSA
Sous Chef
Abu Dhabi, UAE
Cabana Waiter
Abu Dhabi, UAE
Director of Culinary
Saudi Arabia, KSA