Receptionist (Front Office Agent)
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Key skills for this role
About the Role
Responsible for front office operations, guest check-in, complaint resolution, and maintaining service standards while ensuring effective communication and teamwork.
Key Skills for This Role
Responsibilities
- Register and process check in for all arrivals
- Handle cashiering duties, foreign exchange transactions, and night audit tasks
- Handle walk in and call in reservations
- Resolve guest complaints and liaise with departments
- Issue guest room key cards and ensure security
- Print panic report at least twice per shift
Requirements
- Well groomed and friendly demeanor
- Ability to handle guest complaints
- Knowledge of fire and first aid procedures
- Product knowledge of hotel facilities
Full Job Posting
Company Description
- Swissotel Al Maqam is a deluxe five star hotel in Makkah, part of the Abraj Al Bait complex, near Masjid Al Haram.
- The hotel offers 1624 rooms and suites, two restaurants, an executive lounge, meeting rooms, and a business centre.
Job Description Planning & Organizing
- Review and update Logbook, check equipment, maintain grooming and friendly disposition.
- Oversee day to day operations, report to supervisors/night manager, monitor employee performance.
- Handle guest complaints, implement Front Office OSM, attend training classes.
- Ensure panic report is printed at least twice per shift.
Job Description Operations
- Prepare for daily arrivals, register and process check in, update guest information.
- Perform cashiering, foreign exchange, night audit, and settlement upon departure.
- Handle walk in and call in reservations, provide courteous service, resolve complaints.
- Issue key cards, convey messages, assist at Information counter, Foreign Exchange, Night Audit, Business centre.
- Check paymaster, review log book, verify outstanding, identify special assignments.
- File daily reports, attend briefings, communicate shift information, coordinate with departments.
- Drive upselling and perform other reasonable tasks as requested.
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