Receptionist
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Key skills for this role
About the Role
AL SAFADI RESTAURANT is seeking a professional Receptionist to serve as the first point of contact for guests and clients in Dubai. Responsibilities include managing front desk operations, handling inquiries, coordinating appointments, and providing administrative support.
Key Skills for This Role
Responsibilities
- Greet and welcome guests, visitors, and clients in a professional, friendly, and courteous manner
- Manage front desk operations efficiently while ensuring an exceptional guest and visitor experience
- Answer, screen, and direct incoming phone calls promptly and professionally
- Handle inquiries, requests, and complaints effectively, escalating matters when required
- Coordinate appointments, reservations, and meeting room bookings as needed
- Maintain visitor records and ensure compliance with company policies and security procedures
- Receive, sort, and distribute mail, courier deliveries, and correspondence
- Provide administrative support including data entry, filing, document preparation, and record management
Requirements
- Diploma or Bachelor's Degree in Business Administration, Hospitality Management, or a related field is preferred
- Minimum 2–3 years of experience in a Receptionist, Front Desk, Customer Service, Guest Relations, or Administrative role
- Previous UAE experience is preferred
- Excellent verbal and written communication skills in English; Arabic is an advantage
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Full Job Posting
Job Summary
- We are seeking a professional, friendly, and customer focused Receptionist to join our team. The successful candidate will be the first point of contact for guests, visitors, and clients, ensuring a welcoming experience while providing efficient front desk and administrative support. The Receptionis
Key Responsibilities
- Greet and welcome guests, visitors, and clients in a professional, friendly, and courteous manner.
- Manage front desk operations efficiently while ensuring an exceptional guest and visitor experience.
- Answer, screen, and direct incoming phone calls promptly and professionally.
- Handle inquiries, requests, and complaints effectively, escalating matters when required.
- Coordinate appointments, reservations, and meeting room bookings as needed.
- Maintain visitor records and ensure compliance with company policies and security procedures.
- Receive, sort, and distribute mail, courier deliveries, and correspondence.
- Provide administrative support including data entry, filing, document preparation, and record management.
- Assist internal departments with scheduling, coordination, and other administrative requirements.
- Maintain a clean, organized, and professional reception area at all times.
- Ensure confidentiality of company, employee, and visitor information.
- Perform any other duties assigned by management.
Qualifications
- Diploma or Bachelor's Degree in Business Administration, Hospitality Management, or a related field is preferred.
- Minimum 2–3 years of experience in a Receptionist, Front Desk, Customer Service, Guest Relations, or Administrative role.
- Previous UAE experience is preferred.
- Experience in the hospitality, restaurant, hotel, or customer service industry is an advantage.
- Excellent verbal and written communication skills in English; Arabic is an advantage.
- Strong customer service and interpersonal skills.
- Professional appearance, grooming, and positive attitude.
- Strong organizational and time management skills.
- Ability to multitask and work effectively in a fast paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with hospitality or property management systems is an advantage.
- Strong problem solving abilities and attention to detail.
Working Conditions
- Ability to work flexible shifts, including weekends and public holidays if required.
- Ability to sit or stand for extended periods during working hours.
- Work Location: In person
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