Receptionist
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Key skills for this role
Role Overview
One&Only Royal Mirage Resort in Dubai is seeking a Receptionist to join its front-office team.
The role delivers personalized guest service across front-desk, resort information, reservations, transfers, concierge, cashiering, and related functions.
Key Skills for This Role
Full Job Posting
Role Overview
One&Only Royal Mirage Resort in Dubai is seeking a Receptionist to join its front-office team.
The role delivers personalized guest service across front-desk, resort information, reservations, transfers, concierge, cashiering, and related functions.
Key Duties and Responsibilities
- Manage front-desk systems and procedures for check-in, check-out, resort information, guest transfers, guest relations, excursions, cashiering, and night reception.
- Handle guest requests, reservations, accommodation information, resort activities, restaurants, experiences, and concierge queries.
- Complete PMS check-in and check-out procedures, issue keys securely, and maintain accurate shift handovers and guest records.
- Support night audit procedures, operational reporting, city ledger, rebates, finance transactions, currency exchange, and daily revenue processing.
- Maintain reception cleanliness, confidentiality of guest information, quality documentation, and compliance with resort policies and safety procedures.
- Coordinate with the call center and other guest-services departments to ensure timely follow-up and guest satisfaction.
- Attend departmental training and help achieve departmental goals and KPIs through audits.
Skills, Experience and Education
- A minimum of 2 years of experience in a call center within an acknowledged resort or hotel is required.
- Fluent English, strong verbal and written communication, and excellent interpersonal and guest-management skills are required.
- The role requires analytical problem solving, the ability to work under pressure, and flexibility across shifts and additional overtime.
- A hotel management diploma is an advantage.
- Experience with Opera PMS, Microsoft Office, SevenRooms, Guest messaging Hub, and Alice is preferable.
Work Environment
- The role supports operations at One&Only Royal Mirage Resort and requires coverage across operational hours and shift patterns.
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