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Housekeeping Supervisor

One&Only Resorts
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 5 days ago
Housekeeping operationsGuest room and corridor inspectionTeam supervisionDeep cleaning coordinationInventory controlHealth and safety procedures
Free

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Housekeeping operationsGuest room and corridor inspectionTeam supervision
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About the Resort

One&Only Royal Mirage is a resort in New Dubai focused on creating memorable guest experiences through attentive and personalized service.

The role supports resort standards for guest rooms, corridors, back-of-house areas, and guest requirements.

Job Summary

Supervise, direct, assist, and assure completion of housekeeping tasks assigned to attendants in guest rooms and corridors.

Ensure housekeeping operations meet resort standards, procedures, health and safety policies, and guest expectations.

Team and Guest Service

  • Supervise and coordinate team members to provide prompt and courteous service.
  • Attend briefings, communicate tasks, manage performance, and ensure attendance, uniforms, and grooming meet policy.
  • Ensure guest requirements are handled according to resort standards.

Rooms and Cleanliness

  • Supervise and inspect guest rooms, corridors, deep cleaning, and special task schedules.
  • Maintain cleanliness and upkeep of guest rooms, corridors, back landings, storage areas, furnishings, facilities, and equipment.
  • Maintain knowledge of guest rooms, corridors, storage spaces, and back-of-house areas.

Supplies and Procedures

  • Monitor guest room supplies, amenities, pantry inventory, and usage costs.
  • Keep housekeeping procedures updated and aligned with health and safety policies.
  • Communicate and correctly report issues, incidents, and malfunctions.

Training and Administration

  • Supervise departmental training needs and conduct on-the-job training when required.
  • Maintain current team member records.
  • Conduct coaching or disciplinary action when necessary and complete other related duties as requested.

Skills and Experience

  • Speak and understand English.
  • Previous experience is advantageous.
  • Be computer literate and have strong administrative abilities.
  • Demonstrate leadership skills and a strong customer focus.

Scheduling

  • Work hours and scheduling are flexible according to resort requirements.

Work Environment

  • The role is based in guest rooms, corridors, storage spaces, and back-of-house resort areas.

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