Receptionist - Bateen World Academy (UAEN)

Job Description

Main Duties And Responsibilities

• Deliver high quality customer service to all visitors and staff, representing the school in a professional manner
• Greet visitors in a friendly and helpful manner
• Have a strong knowledge of the key information about the school
• Offer guidance and assistance to parents through the student registration and admission process during the initial enquiry stage
• Provide general clerical/administrative support e.g. updating attendance registers, photocopying, filing, faxing, completing standard forms, responding to routine correspondence
• Undertake word-processing and other IT based tasks e.g. database, excel, Internet research
• Produce lists/information/data as required e.g. class lists
• Sort and distribute mail
• Attend and participate in relevant meetings as required

Specific Duties

• Answer, screen and forward incoming phone calls in a friendly and professional manner ( following our standard telephone etiquette/ protocol)
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Assist Admissions team with in-bound and out-bound calls
• Log admissions enquiries into the MIS – data base
• Perform other clerical receptionist duties such as filing, photocopying and printing
• Arrange transportation for visitors when require
• Provide accurate and comprehensive information about the schools, including the curriculum, education level and tuition fees.
• Respond to telephone calls and enquiries courteously and direct calls to appropriate personnel, using the Referral System.
• Assist with tasks assigned as and when required by the management team.
• Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post
• Perform other duties as requested by direct and dotted line reporting managers/ supervisors

Minimum Qualification

• High School Certificate/Diploma or Bachelor's degree Certificate

Minimum Experience

• A minimum of 2 years of experience in a customer focused role in the region
• Experience in the education field is preferred

Job Specific Knowledge & Skills

• Fluent English communication skills, written and oral
• Arabic speaker is preferable
• Strong interpersonal skills to aid in daily contact with parents in a diverse multi-cultural environment
• Excellent office management skills
• What we offer:
• Aldar Education is a family of world-class, child-centered, and innovative schools based in the UAE.
• We educate students across our group of owned and managed schools and as we grow, so does our need for highly skilled, inspirational, and dedicated school and educational leaders.
• We offer an attractive remuneration package including a range of benefits.
• Our future-focused learning model includes both students and staff, so we place a special emphasis on professional development, coaching, and training.
• Successful candidates will have access to a wide network of professionals and opportunities to both lead and contribute to training others as well as developing themselves.
• This job description is not all-inclusive.
• Aldar Education reserves the right to amend this job description at any time.
• We are an equal opportunity employer, committed to a diverse and inclusive work environment.
• We are dedicated to our national development strategy and encourage UAE Nationals in their application to our company.
• Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
• Offers of appointment are subject to satisfactory references and police clearance.