Parent Experience Lead - Aldar Education
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Key skills for this role
About the Role
Aldar Education is seeking a Parent Experience Lead to join a school in Abu Dhabi. The role involves managing parent relationships, handling enquiries, and coordinating with school leadership to deliver exceptional service.
Key Skills for This Role
Responsibilities
- Act as dedicated point of contact for families requiring personalized support
- Build trusted relationships with parents and act as liaison between families, school leadership and operational teams
- Manage complex parent enquiries and concerns, coordinating with relevant departments
- Monitor parent feedback, identify trends and recommend service improvements
- Support coordination of meetings and engagements with key parent stakeholder groups
- Maintain regular communication with parents and support delivery of high quality parent communications
Requirements
- Bachelor's degree or equivalent qualification
- Minimum 3 5 years' experience in a premium customer facing, relationship management or hospitality role
- Fluent in both English and Arabic
- Exceptional customer service and relationship management skills
- Strong interpersonal and organizational skills
Full Job Posting
Job Description
- Aldar Education is currently seeking a Parent Experience Lead to join one of our schools in Abu Dhabi.
- We are looking for an experienced customer focused professional who thrives on building strong relationships and delivering a personalised, high quality service.
- The successful candidate will act as the dedicated point of contact for key parent relationships, ensuring enquiries and concerns are managed with professionalism, discretion and efficiency.
Responsibilities
- Parent Experience & Relationship Management: Act as the dedicated point of contact for families requiring a personalised and enhanced level of support.
- Build trusted relationships with parents, providing proactive guidance and acting as the liaison between families, school leadership and operational teams.
- Support the Principal and Senior Leadership Team in managing sensitive parent matters.
- Manage complex parent enquiries and concerns, coordinating with relevant departments.
- Monitor parent feedback, identify emerging trends and recommend service improvements.
- Prepare regular updates and reports for the Principal and Senior Leadership Team on parent engagement, feedback and service delivery.
- Support the coordination of meetings and engagements with key parent stakeholder groups.
- Parent Communications & Engagement: Maintain regular communication with parents, ensuring enquiries are managed promptly and professionally.
- Support the delivery of high quality parent communications.
- Coordinate parent engagement initiatives, events and workshops.
- Work closely with Admissions to ensure prospective families receive a personalised experience.
- Front of House Support: Work in partnership with the Front of House team to ensure consistently high standard of service.
Qualifications
- Minimum Qualifications: Bachelor's degree or equivalent qualification.
- A professional qualification in hospitality, hotel management, customer service or a related field is desirable.
- Minimum Experience: Minimum of 3 5 years' experience in a premium customer facing, relationship management or hospitality role.
- Experience within a luxury hotel, concierge, guest relations, customer success or high end service environment is highly desirable.
- Previous experience within a school or education setting is advantageous.
- Experience supporting senior stakeholders or managing high profile client relationships is desirable.
- Job Specific Knowledge & Skills: Fluent in both English and Arabic, with excellent written and verbal communication skills.
- Exceptional customer service and relationship management skills.
- Highly professional, discreet and confident managing sensitive or complex situations.
- Strong interpersonal skills with the ability to engage effectively with senior leaders, parents and external stakeholders.
- Excellent organisational skills with the ability to manage multiple priorities.
- Calm under pressure, proactive and solutions focused.
What We Offer
- Aldar Education offers a competitive remuneration package, comprehensive benefits and excellent opportunities for professional development.
- Our collaborative culture provides access to a strong network of professionals, ongoing coaching and training, and opportunities to contribute to strategic initiatives.
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