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Reception - Client Experience Agent
IFZA Dubai
Dubai, UAE
Full-time
Entry
Onsite
Discovered 3 weeks ago
Reception operationsCustomer serviceCRM systemsClient data confidentialityDocument managementShipment coordination and tracking
Free
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Reception operationsCustomer serviceCRM systems
Role Overview
Serve as the first point of contact and establish the first impression of IFZA.
Deliver committed, customer-focused, proactive support in a fast-paced environment.
Support clients, professional partners, and visitors through efficient reception and client services.
Key Skills for This Role
Reception operationsCustomer serviceCRM systemsClient data confidentialityDocument managementShipment coordination and tracking
Full Job Posting
Job Overview
Serve as the first point of contact and establish the first impression of IFZA.
Deliver committed, customer-focused, proactive support in a fast-paced environment.
Support clients, professional partners, and visitors through efficient reception and client services.
Main Responsibilities
- Act as the first point of contact at IFZA Reception for professional partners, clients, and visitors.
- Support the smooth running of reception and deliver a high-level client experience.
- Maintain knowledge of IFZA products and services to address queries and concerns.
- Provide prompt, courteous, and efficient assistance, coordinating with other departments when necessary.
- Provide document collection and submission, attestation, mail management, and conference-room booking services.
- Prepare, coordinate, and track internal and external document shipments.
- Maintain client-data confidentiality and ensure sensitive information is not disclosed.
- Meet individual and team qualitative and quantitative targets.
- Maintain professional grooming and promote company culture and values.
- Perform other job-related duties assigned by management.
Qualifications and Experience
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