Quality Manager
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Key skills for this role
Role Overview
Al Waha For Cars is seeking a Quality Manager to lead and manage quality assurance across Aftersales operations, ensuring compliance with company and manufacturer standards. The role involves reducing repeat repairs, improving customer satisfaction, and driving continuous improvement.
Key Skills for This Role
Full Job Posting
Overview
Al Waha For Cars is seeking a Quality Manager to lead and manage quality assurance across Aftersales operations, ensuring compliance with company and manufacturer standards. The role involves reducing repeat repairs, improving customer satisfaction, and driving continuous improvement.
Key Responsibilities
- Develop and implement quality standards, procedures, and control processes for Aftersales operations.
- Ensure all service and repair activities comply with manufacturer/OEM standards, technical procedures, and company policies.
- Conduct regular quality audits and inspections across workshop, service, warranty, and related Aftersales operations.
- Monitor vehicle repair quality and ensure vehicles are properly inspected before delivery to customers.
- Identify quality issues, repeat repairs, technical defects, and process gaps and ensure timely corrective action.
- Lead root-cause analysis using structured problem-solving methods and implement preventive measures.
- Monitor customer complaints, feedback, CSI/NPS results, and quality-related concerns to identify improvement opportunities.
- Work closely with Service, Technical, Parts, Warranty, and CRM teams to resolve quality issues.
- Establish and monitor quality-related KPIs and provide regular performance reports to management.
- Track repeat repair rates, first-time-fix performance, warranty issues, customer complaints, and service quality indicators.
- Coordinate with OEM/Principal representatives regarding quality audits, technical concerns, campaigns, and corrective actions.
- Ensure compliance with manufacturer audit requirements and prepare departments for periodic quality assessments.
Qualifications
- Bachelor’s degree in a relevant field.
- Proven experience in quality assurance and management.
- Knowledge of manufacturer/OEM standards and technical procedures.
- Experience with quality audits and inspections.
- Strong problem-solving skills.
- Ability to lead root-cause analysis and implement preventive measures.
- Experience with quality documentation and reporting.
- Strong communication and teamwork skills.
- Ability to work with cross-functional teams.
- Experience with quality KPIs and performance metrics.
- Familiarity with quality management systems.
- Experience with continuous improvement initiatives.
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