Quality Assurance Manager

Position objective and scope

Academic qualifications

• A bachelor's degree in quality management, business administration, education, engineering, or a related discipline is required.
• A postgraduate qualification in quality management, higher education, business excellence, or a related field is preferred.
• A certified quality auditor, ISO 9001 internal auditor, EFQM, or equivalent certification is preferred.
• UAE Emirates NQF Level 7 is the minimum; Level 9 is preferred.
• Overseas qualifications must be attested by UAE MOHESR where applicable.

Experience

• At least 3 years of experience in quality control, quality assurance, compliance, audit, or academic administration is essential.
• Experience conducting process checks, reviewing documentary evidence, and maintaining quality records is essential.
• Experience tracking non-conformities, corrective actions, deadlines, and closure evidence is essential.
• Experience preparing management reports, dashboards, audit files, or performance summaries is essential.
• Experience within higher education, training, or another regulated service environment is desirable.
• Experience in a multicultural UAE or GCC organisation is desirable.

Technical and functional skills

• Apply quality control methods, sampling principles, checklists, root-cause analysis, and corrective-action tracking.
• Interpret policies, procedures, standards, and regulatory or accreditation requirements accurately.
• Maintain controlled documents, registers, version histories, evidence repositories, and audit trails.
• Use Excel, Microsoft Office, dashboards, databases, and document-management systems to analyse and report quality data.
• Knowledge of ISO 9001, institutional accreditation, outcome-based education, or higher-education quality frameworks is essential.

Management and leadership skills

• Plan and prioritise concurrent quality checks, reporting cycles, and follow-up actions to meet deadlines.
• Coordinate with faculty, administrators, process owners, and support departments.
• Communicate findings objectively and escalate material risks or repeated non-compliance appropriately.
• Support staff awareness and provide practical guidance on approved quality procedures.
• Contribute constructively to process improvement and change initiatives.

Language

• Fluency in written and spoken English is essential.
• Fluency in spoken and written Arabic is a plus.

Duties and responsibilities

• Conduct scheduled and risk-based checks of academic and administrative processes against approved policies, procedures, standards, and control requirements.
• Maintain controlled documents, registers, templates, version histories, evidence files, and retention records.
• Log exceptions and non-conformities, support root-cause reviews, monitor due dates, verify closure evidence, and escalate overdue or recurring issues.
• Validate quality and performance data, monitor KPIs and trends, prepare dashboards and reports, and highlight risks and improvement priorities.
• Prepare evidence and document packs, coordinate audit logistics, support reviews, record observations, and track action plans to completion.
• Analyse recurring findings and stakeholder feedback, recommend control improvements, and support implementation and effectiveness checks.
• Provide guidance on procedures, templates, evidence requirements, and deadlines and support quality-awareness activities.
• Maintain quality databases, action trackers, shared repositories, calendars, and workflow systems with confidentiality, accuracy, access control, and auditability.
• Comply with organisational policies, confidentiality, data protection, health and safety, and the code of conduct.