QNB3718-Senior Manager Accounts Management (Qatarization)
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Key skills for this role
About the Role
QNB seeks a Senior Manager for Accounts Management to oversee account opening, amendments, and compliance for retail, VIP, and corporate accounts. Requires a Bachelor's degree and at least 8 years of relevant experience in banking.
Key Skills for This Role
Responsibilities
- Oversee all transactions related to account opening, amendments, and closing for retail, VIP, QNB First, Staff, and corporate accounts
- Ensure compliance with policies, procedures, and regulatory requirements
- Liaise with Relationship Managers to ensure timely processing of account transactions
- Monitor KPIs and service level agreements for performance and quality
- Lead improvement initiatives and coach team members
Requirements
- Bachelor's degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology
- At least 8 years of relevant experience, preferably within a highly rated international bank
Full Job Posting
Job Purpose Summary
- The incumbent will be responsible for all transactions relating to the Accounts internal and external, processes for all domestic and international retail, VIP, QNB First, Staff, and corporate accounts. The incumbent will be responsible for ensuring the adequacy of the of opening/ Amendment accounts
Essential Duties & Responsibilities
- Assist in the creation of Key Performance Indicators (KPIs including TAT, errors rate, and service level agreement) for performance monitoring and quality measurement purposes for all transactions related to the opening accounts Unit and monitor their achievement on periodic basis.
- Implements KPI’s and best practices for Senior Manager, Accounts Management role.
- Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
- Demonstrate clear understanding of the important factors behind the bank's financial & non financial performance.
- Liaise with Relationship Managers in domestic retail, VIP, QNB First, Staff, and corporate banking to ensure that all opening accounts/ Amendment/closing/adding signature etc. of the transactions related to the account's documents are timely received and timely Completed.
- Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/ objectives.
- Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
- To assist customers in all their queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time.
- Sets procedures to be followed by Unit personnel in reviewing opening accounts/ Amendment/closing/adding signature etc. of the transactions related to the accounts in the system, ensuring all Forms and other regulatory requirements are being followed by Unit personnel.
- Coordinate with the Admin Services and Document Unit for the timely submission of accounts opening documents for safekeeping.
- Ensure opening accounts/ Amendment/closing/adding signature etc. of the transactions related to the accounts are received and completed performed within TAT per Application Type and Department laid down in the SLAs.
Education/Experience Requirements
- Bachelor's degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
- At least 8 years of relevant experience, preferably within a highly rated international bank.
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