QNB3700-Assistant Vice President - Domain Support (Qatarization)
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Key skills for this role
About the Role
QNB seeks an Assistant Vice President to lead the Domain Support team, managing maintenance and support of domain operations including Active Directory, Exchange, and infrastructure applications.
Key Skills for This Role
Responsibilities
- Manage the team within the Domain Support department to lead maintenance and support of Domain operations function and its processes and procedures
- Ensure all areas of the bank are supported with proper computer systems in accordance with IT standards
- Assist in preparation of strategies, standards, and guidelines for hardware, software and security of Group’s enterprise domain network
- Provide support for all non core Servers and Infrastructure Applications (Active Directory, Exchange, Archiving, Enterprise Backup, ECC, SharePoint, etc.)
- Oversee administrators and consultants as needed
- Standardize practices and procedures based on best practice methodology
- Specify hardware and software solutions for Division users
- Lead documentation of problems relating to hardware, software, and setup
- Prepare detailed requirements of enterprise user components for projects
- Assist in preparation of strategies for business continuity and contingency planning
- Lead selection of vendors and assignment of contracts
- Administer Domain Services, Active Directory on Server, multiple SQL Servers, IIS Servers and Terminal Servers
Requirements
- Bachelor’s Degree in Computer Science, Computer Engineering or any related subject
- At least 10 years experience in financial services with specialization in managing systems network design, implementation and maintenance
Full Job Posting
Job Summary
- The incumbent is primarily responsible of managing the team within the Domain Support department to lead the maintenance and support of the Domain operations function and its processes and procedures and ensure that services are delivered with budgeted cost targets.
Main Responsibilities
- Ensure that all areas of the bank are supported with proper computer systems in accordance with the IT standards.
- Assist in the preparation of strategies, standards, and guidelines for hardware, software and security of the Group’s enterprise domain network.
- Implements KPI’s and best practices for AVP Domain Support.
- Maintain contact with Head of Technical Support and serve as liaison between the Domain team and customers.
- Provide support for all non core Servers and Infrastructure Applications (Active Directory, Exchange, Archiving, Enterprise Backup, ECC, Sharepoint, etc.), including upgrades, installation, troubleshooting and maintenance.
- Oversee administrators and consultants as needed.
- Consult with Program Directors and Management Team to create efficient work flow.
- Consult with Quality Assurance staff to create Performance Measurement Reports.
- Standardize practices and procedures based on a best practice methodology.
- Specify hardware and software solutions for Division users.
- Install components; analyze problems; diagnoses and repairs systems.
- Work with management to plan development of computer infrastructure.
Education and Experience Requirements
- Bachelor’s Degree in Computer Science, Computer Engineering or any related subject.
- At least 10 years experience in financial services with a specialization in managing systems network design, implementation and maintenance.
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