Q-Commerce Lead
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Calo is seeking a Q-Commerce Lead to own performance across aggregator platforms, driving online sales and strategic partnerships. You will manage restaurant aggregators and marketplace/CPG channels, optimizing menus, pricing, promotions, and product discoverability.
Key Skills for This Role
Responsibilities
- Own Calo's performance across aggregator platforms with full accountability for driving online sales, strengthening strategic partnerships, and delivering an exceptional customer experience
- Manage Calo as a restaurant across food delivery platforms (Talabat, HungerStation, Jahez, Careem, Deliveroo, Keeta, Ninja, etc.)
- Optimize menus, pricing, promotions, visibility, and delivery performance to grow online orders
- Manage Calo's packaged products across Calo Market, grocery marketplaces, and aggregator operated dark stores
- Optimize assortment, merchandising, pricing, promotional campaigns, hero products, and category performance
- Build and maintain strategic relationships with aggregator partners, negotiating commissions, promotional campaigns, visibility placements, and commercial opportunities
- Monitor and report on key business metrics including revenue, order volume, AOV, conversion, customer retention, ratings, delivery performance, profitability, and platform visibility
- Analyze customer feedback and platform insights to identify opportunities and improve customer experience
- Partner with Marketing to execute promotional calendars, seasonal campaigns, product launches, and limited time offers
Requirements
- 3–5 years of experience in Q Commerce, food delivery platforms, marketplace management, aggregator account management, or e commerce
- Proven experience managing food delivery aggregators such as Talabat, HungerStation, Jahez, Deliveroo, Careem, Keeta, or similar platforms
- Strong commercial mindset with experience owning online sales, revenue, growth, or business KPIs
- Experience negotiating commercial agreements, promotional campaigns, and strategic partnerships
- Strong analytical skills with the ability to translate data into business decisions
- Excellent communication, stakeholder management, and relationship building skills
- Experience in Customer Experience (CX), Marketing, Digital Merchandising, or Design is a strong plus
- Experience in food tech, QSR, grocery, retail, or consumer goods is highly preferred
Full Job Posting
About Calo
- Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.
- Launched in Bahrain in 2019, we have since expanded to 6 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals.
Why This Role Matters
- Q Commerce is one of Calo's fastest growing business channels, and this role sits at the heart of its growth.
- As our Q Commerce Lead, you'll own Calo's performance across aggregator platforms with full accountability for driving online sales, strengthening strategic partnerships, and delivering an exceptional customer experience.
Restaurant Aggregators
- Own Calo's restaurant presence across leading food delivery platforms.
- Drive online sales by optimizing menus, pricing, promotions, bundles, add ons, keywords, and platform visibility.
- Improve order volume, average order value (AOV), repeat purchases, customer ratings, and delivery performance.
- Partner with Operations and Dispatch teams to deliver a seamless customer experience from order placement to delivery.
Marketplace & CPG
- Own Calo's packaged product presence across Calo Market, grocery marketplaces, and partner operated dark stores.
- Optimize assortment, merchandising, pricing, promotional campaigns, hero products, and category performance.
- Increase basket size, product discoverability, and commercial growth through data driven merchandising strategies.
- Partner with Supply Chain and Logistics teams to ensure product availability, inventory accuracy, and operational excellence.
Across Both Channels
- Own the commercial performance and growth strategy across all Q Commerce channels.
- Build and maintain strategic relationships with aggregator partners, negotiating commissions, promotional campaigns, visibility placements, and commercial opportunities.
- Monitor and report on key business metrics including revenue, order volume, AOV, conversion, customer retention, ratings, delivery performance, profitability, and platform visibility.
- Analyze customer feedback and platform insights to identify opportunities and continuously improve the customer experience.
- Partner with Marketing to execute promotional calendars, seasonal campaigns, product launches, and limited time offers.
- Translate business performance into actionable insights and recommendations that drive continuous growth.
What We're Looking For
- 3–5 years of experience in Q Commerce, food delivery platforms, marketplace management, aggregator account management, or e commerce.
- Proven experience managing food delivery aggregators such as Talabat, HungerStation, Jahez, Deliveroo, Careem, Keeta, or similar platforms.
- Strong commercial mindset with experience owning online sales, revenue, growth, or business KPIs.
- Experience negotiating commercial agreements, promotional campaigns, and strategic partnerships.
- Strong analytical skills with the ability to translate data into business decisions.
- Excellent communication, stakeholder management, and relationship building skills.
- Experience in Customer Experience (CX), Marketing, Digital Merchandising, or Design is a strong plus.
- Experience in food tech, QSR, grocery, retail, or consumer goods is highly preferred.
Who You Are
- You take ownership and enjoy building and growing new business opportunities.
- You're highly KPI driven and motivated by delivering measurable commercial results.
- You're an exceptional multitasker who thrives in fast paced environments.
- You combine commercial thinking with a strong analytical mindset.
- You have excellent attention to detail and never overlook the customer experience.
- You're a confident communicator who builds trusted relationships with internal teams and external partners.
- You're proactive, resourceful, and always looking for smarter ways to improve performance.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Calo Inc.
Chef De Partie (Cold)
, UAE
Manage kitchen activities, oversee staff, ensure food quality, and train personnel while demonstrating strong communication and leadership skills.
Food Quality Specialist
Riyadh, KSA
The role involves maintaining quality records, inspecting production processes, ensuring compliance with food safety standards, and training staff on quality issues.
Chef De Partie (Cold)
Dubai, UAE
Calo Inc. is looking for a Chef De Partie (Cold) to manage daily kitchen activities, oversee staff, and ensure food quality. Requires 5+ years hospitality experience and previous CDP experience. The role involves supervi
Food Quality Specialist
Dubai, UAE
Calo Inc. seeks a Quality Specialist to support food safety and quality assurance operations. The role involves inspecting materials, monitoring production processes, and ensuring compliance with food safety standards in
HR Officer
Jeddah, KSA
The HR Specialist will manage employee onboarding, support relations, resolve challenges, and enhance HR operations to foster a productive work environment.
HR Officer - Saudi National
Jiddah, KSA
Calo Inc. is looking for an HR Officer (Saudi National) to manage employee lifecycle processes, support employee relations, ensure compliance with Saudi Labour Law, and drive HR operations. The ideal candidate has 2+ yea
Assistant Operations Manager
, UAE
The Assistant Operations Manager is responsible for overseeing the day-to-day execution of kitchen production, dispatch, and logistics operations, ensuring operational excellenc...
Assistant Operations Manager
Dubai, UAE
Calo Inc. is hiring an Assistant Operations Manager to oversee kitchen production, dispatch, and logistics operations. The role ensures operational excellence, quality, food safety, and customer satisfaction. Requires 5-
Chef De Partie (Cold)
, UAE
Food Quality Specialist
Riyadh, KSA
Chef De Partie (Cold)
Dubai, UAE
Food Quality Specialist
Dubai, UAE
HR Officer
Jeddah, KSA
HR Officer - Saudi National
Jiddah, KSA
Assistant Operations Manager
, UAE
Assistant Operations Manager
Dubai, UAE