Assistant Operations Manager
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Key skills for this role
About the Role
The Assistant Operations Manager is responsible for overseeing the day-to-day execution of kitchen production, dispatch, and logistics operations, ensuring operational excellenc.
Key Skills for This Role
Responsibilities
- Oversee the daily execution of kitchen production, dispatch, and logistics operations to ensure operational efficiency and service excellence
- Ensure production plans are executed accurately while maintaining quality, food safety, and delivery timelines
- Monitor daily operational KPIs including productivity, order accuracy, dispatch performance, waste, labor efficiency, and customer complaints
- Ensure Standard Operating Procedures (SOPs) are consistently followed across all operational areas
- Allocate manpower effectively based on production forecasts and business demand
- Identify operational bottlenecks and implement sustainable process improvements
- Support operational readiness during peak demand periods and business growth
- Drive operational consistency across shifts while maintaining high service standards
- Monitor equipment functionality and coordinate maintenance to minimize downtime
- Partner with Planning and Supply Chain teams to ensure smooth production flow and resource availability
- Ensure compliance with all food safety, hygiene, and regulatory requirements
- Act as a key stakeholder in maintaining HACCP standards across operations
Requirements
- 5 7 years of experience in operations management, preferably in food production or logistics
- Strong knowledge of food safety and hygiene regulations (HACCP)
- Experience in managing production, dispatch, and logistics operations
- Ability to monitor KPIs and drive continuous improvement
- Strong leadership and team development skills
Full Job Posting
Role Overview
- The Assistant Operations Manager is responsible for overseeing the day to day execution of kitchen production, dispatch, and logistics operations, ensuring operational excellence across quality, food safety, speed, cost efficiency, and customer satisfaction.
- This role partners closely with Production, Quality Assurance, Supply Chain, Planning, Customer Experience, and People teams to drive continuous improvement, optimize operational performance, and develop high performing frontline teams.
Operational Excellence
- Oversee the daily execution of kitchen production, dispatch, and logistics operations to ensure operational efficiency and service excellence.
- Ensure production plans are executed accurately while maintaining quality, food safety, and delivery timelines.
- Monitor daily operational KPIs including productivity, order accuracy, dispatch performance, waste, labor efficiency, and customer complaints.
- Ensure Standard Operating Procedures (SOPs) are consistently followed across all operational areas.
- Allocate manpower effectively based on production forecasts and business demand.
- Identify operational bottlenecks and implement sustainable process improvements.
- Support operational readiness during peak demand periods and business growth.
- Drive operational consistency across shifts while maintaining high service standards.
- Monitor equipment functionality and coordinate maintenance to minimize downtime.
- Partner with Planning and Supply Chain teams to ensure smooth production flow and resource availability.
Quality, Food Safety & Compliance
- Ensure compliance with all food safety, hygiene, and regulatory requirements.
- Act as a key stakeholder in maintaining HACCP standards across operations.
- Support internal and external food safety audits and ensure corrective actions are implemented.
- Drive a culture of food safety and operational discipline across all teams.
- Investigate operational incidents and implement preventive actions where required.
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