Public Area Supervisor
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Key skills for this role
About the Role
AccorHotel is seeking a Public Area Supervisor to oversee daily housekeeping operations in public areas of a luxury hotel. Responsibilities include supervising attendants, conducting inspections, ensuring brand standards, handling guest concerns, and coordinating with other departments.
Key Skills for This Role
Responsibilities
- Supervise daily public area housekeeping operations including lobbies, lounges, corridors, elevators, restrooms, restaurants, meeting rooms, spa, and other guest accessible areas
- Conduct regular inspections to ensure all public areas meet Raffles cleanliness, presentation, and brand standards
- Ensure cleaning schedules, task allocations, and manpower deployment are effectively managed
- Monitor proper use, storage, and control of cleaning equipment, chemicals, and supplies
- Handle guest concerns related to cleanliness or public area presentation promptly and professionally
- Coordinate special cleaning or setup requirements for VIP movements, events, and functions
- Lead, coach, and motivate Public Area Attendants to uphold Raffles service culture and grooming standards
- Conduct daily briefings to communicate priorities, VIP movements, and quality expectations
- Provide on the job training and continuous feedback to ensure high performance
- Liaise closely with Front Office, Guest Relations, Food & Beverage, Engineering, and Security
- Enforce grooming, hygiene, and workplace conduct standards; ensure compliance with health, safety, and sustainability policies
Requirements
- Experience supervising housekeeping or public area operations
- Knowledge of cleaning procedures, chemicals, and equipment
- Strong leadership and coaching skills
- Ability to handle guest concerns professionally
- Familiarity with brand standards and safety protocols
Full Job Posting
Key Responsibilities
- Supervise daily public area housekeeping operations, including lobbies, lounges, corridors, elevators, restrooms, restaurants, meeting rooms, spa, and other guest accessible areas.
- Conduct regular inspections to ensure all public areas meet Raffles cleanliness, presentation, and brand standards at all times.
- Ensure cleaning schedules, task allocations, and manpower deployment are effectively managed.
- Monitor proper use, storage, and control of cleaning equipment, chemicals, and supplies.
- Guest Experience & Service Excellence: Ensure public areas maintain a calm, elegant, and welcoming atmosphere at all times.
- Handle guest concerns related to cleanliness or public area presentation promptly and professionally.
- Coordinate special cleaning or setup requirements for VIP movements, events, and functions.
- Support service recovery efforts through immediate corrective action and follow up.
- Team Leadership & Development: Lead, coach, and motivate Public Area Attendants to uphold Raffles service culture and grooming standards.
- Conduct daily briefings to communicate priorities, VIP movements, and quality expectations.
- Provide on the job training and continuous feedback to ensure high performance and consistency.
- Assist in performance evaluations, scheduling, and attendance monitoring.
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