Provider Success Manager - ISV & Distribution
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Key skills for this role
About the Role
AppDirect is seeking a Provider Success Manager to oversee and optimize a portfolio of ISV providers. This role involves managing relationships, driving joint growth through MDF, and ensuring catalog accuracy.
Key Skills for This Role
Responsibilities
- Maintain administrative and operational health for a portfolio of ~100 ISV providers
- Dedicate targeted oversight to the top 20 revenue generating or strategically vital ISV partners
- Structure, schedule, and lead impactful Quarterly Business Reviews (QBRs) with the top 20 ISVs
- Serve as a subject matter expert on how the ISV portfolio fits into the broader channel ecosystem
- Act as the ultimate internal point of escalation for operational issues with ISVs
- Manage the end to end rollout workflow for new ISV software listings, application updates, or promotional discounts
- Actively collaborate with eligible ISVs to secure, track, and deploy Marketing Development Funds (MDF)
- Partner closely with internal Growth Marketing teams to convert vendor MDF into high impact pipeline activities
Requirements
- 3–5 years of direct experience managing vendor relationships, channel partnerships, or digital marketplace ecosystems in a B2B SaaS or technology environment
- Deep familiarity with the indirect technology channel (e.g., TSDs, Master Agents, MSPs, Channel Advisors)
- Prior experience working with subscription commerce platforms, preferably AppDirect
- Proven experience managing partner marketing programs, handling MDF allocations, tracking co marketing budgets, and verifying campaign ROI
- Exceptional ability to prioritize time effectively between operational hygiene and strategic accounts
- Stellar presentation skills
Full Job Posting
About the Role
- We are seeking an organized, relationship driven, and commercially savvy Provider Manager to oversee, scale, and optimize our ecosystem of Independent Software Vendors (ISVs).
- Your primary mission is to ensure our provider catalog remains current, maximize visibility and accuracy of listings, run rigorous governance frameworks, and drive joint growth through MDF.
What you'll do and how you'll have an impact
- Maintain administrative and operational health for a portfolio of ~100 ISV providers.
- Dedicate targeted oversight to the top 20 revenue generating or strategically vital ISV partners.
- Structure, schedule, and lead impactful QBRs with the top 20 ISVs.
- Serve as a subject matter expert on how our ISV portfolio fits into the broader channel ecosystem.
- Act as the ultimate internal point of escalation when operational issues arise.
- Manage the end to end rollout workflow for new ISV software listings, application updates, or promotional discounts.
- Actively collaborate with eligible ISVs to secure, track, and deploy MDF.
- Partner closely with internal Growth Marketing teams to convert vendor MDF into high impact pipeline activities.
What we are looking for
- 3–5 years of direct experience managing vendor relationships, channel partnerships, or digital marketplace ecosystems in a B2B SaaS or technology environment.
- Deep familiarity with the indirect technology channel (e.g., TSDs, Master Agents, MSPs, and Channel Advisors).
- Prior experience working with subscription commerce platforms, with strong preference for AppDirect platform experience.
- Proven experience managing partner marketing programs, handling MDF allocations, tracking co marketing budgets, and verifying campaign ROI.
- Exceptional ability to prioritize time effectively between operational hygiene and strategic accounts.
- Stellar presentation skills.
Canada Compensation Band
- CAD 94,080 CAD 129,360 CAD
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