Property Administrator & Customer Service
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Key skills for this role
About the Role
KBM Rental Car is seeking a Property Administrator & Customer Service Executive to handle day-to-day property management administrative activities, attend to tenant inquiries, and coordinate with maintenance teams.
Key Skills for This Role
Responsibilities
- Handle day to day administrative activities related to property management
- Attend to tenants' inquiries, complaints, and service requests professionally and promptly
- Coordinate with maintenance and facility teams to ensure timely resolution of issues
- Follow up on tenancy contracts, renewals, notices, and other property related documents
- Maintain accurate records of tenants, leases, payments, and correspondence
- Follow up on rent collections and coordinate with accounts department regarding outstanding payments
- Manage incoming calls, emails, and walk in customers efficiently
- Prepare periodic reports and update property management systems/databases
- Ensure high standards of customer service and maintain positive tenant relationships
Requirements
- Bachelor's Degree or Diploma in Business Administration, Customer Service, Real Estate, or related field
- Minimum 3 5 years of experience in Property Management, Real Estate, or Customer Service
- Excellent communication skills in English
- Strong interpersonal and customer handling skills
- Proficient in Microsoft Office applications (Word, Excel, Outlook)
- Ability to multitask and work under pressure
- Knowledge of tenancy administration, lease management, and property related documentation preferred
- Experience with ERP/Property Management software is an advantage
Full Job Posting
Job Overview
- Job Title: Property Administrator & Customer Service
- Location: Doha, Qatar
- Industry: Property Management/Real Estate/FM
Key Responsibilities
- Handle day to day administrative activities related to property management.
- Attend to tenants' inquiries, complaints, and service requests professionally and promptly.
- Coordinate with maintenance and facility teams to ensure timely resolution of issues.
- Follow up for the tenancy contracts, renewals, notices, and other property related documents.
- Maintain accurate records of tenants, leases, payments, and correspondence.
- Follow up on rent collections and coordinate with the accounts department regarding outstanding payments.
- Manage incoming calls, emails, and walk in customers efficiently.
- Prepare periodic reports and update property management systems/databases.
- Ensure high standards of customer service and maintain positive tenant relationships.
Requirements
- Bachelor's Degree or Diploma in Business Administration, Customer Service, Real Estate, or a related field.
- Minimum 3 5 years of experience in Property Management, Real Estate, or Customer Service.
- Excellent communication skills in English; Arabic language skills will be an added advantage.
- Strong interpersonal and customer handling skills.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Ability to multitask and work under pressure in a fast paced environment.
- Knowledge of tenancy administration, lease management, and property related documentation will be preferred.
- Experience working with ERP/Property Management software is an advantage.
Skills Required
- Customer Service Excellence
- Communication & Interpersonal Skills
- Problem Solving & Conflict Resolution
- Time Management & Organizational Skills
- Documentation & Record Keeping
- Attention to Detail
- Teamwork and Coordination
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