Helpdesk Administrator(Real Estate)
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Key skills for this role
About the Role
The employer is seeking a Helpdesk Administrator with experience in Property Management, Real Estate, or Facilities Management to handle tenant queries, coordinate service requests, and manage work orders using CAFM and ERP systems.
Key Skills for This Role
Responsibilities
- Handle and respond promptly to customer queries, complaints, and service requests from commercial and residential tenants
- Coordinate with internal departments and external service providers to ensure timely resolution of issues
- Register, track, and close work orders through CAFM and ERP systems while maintaining accurate records
- Monitor service levels and follow up on pending requests to ensure customer satisfaction
- Prepare reports, maintain databases, and support daily administrative operations
- Lead and guide the helpdesk team, ensuring high standards of customer service and operational efficiency
- Escalate critical issues to management and recommend effective solutions
Requirements
- Bachelor's Degree or Diploma in Business Administration, Management, or related discipline
- Mandatory experience in Property Management, Real Estate, or Facilities Management
- Proven experience in handling customer service/helpdesk operations for commercial and residential tenants
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Hands on experience in CAFM systems and other ERP software applications
- Excellent verbal and written communication skills in English and Arabic
Full Job Posting
Job Overview
- We are seeking a dynamic and customer focused Helpdesk Administrator to join our growing team. The ideal candidate must have prior experience in Property Management, Real Estate, or Facilities Management (FM) and possess excellent communication, leadership, and problem solving skills.
Key Responsibilities
- Handle and respond promptly to customer queries, complaints, and service requests from both commercial and residential tenants.
- Coordinate with internal departments and external service providers to ensure timely resolution of issues.
- Register, track, and close work orders through CAFM and ERP systems while maintaining accurate records.
- Monitor service levels and follow up on pending requests to ensure customer satisfaction.
- Prepare reports, maintain databases, and support daily administrative operations.
- Lead and guide the helpdesk team, ensuring high standards of customer service and operational efficiency.
- Escalate critical issues to management and recommend effective solutions.
Requirements
- Bachelor's Degree or Diploma in Business Administration, Management, or any related discipline.
- Mandatory experience in Property Management, Real Estate, or Facilities Management (FM).
- Proven experience in handling customer service/helpdesk operations for commercial and residential tenants.
- Strong problem solving and decision making abilities with a customer centric approach.
- Demonstrated leadership qualities with the ability to work independently and within a team.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Hands on experience in CAFM systems and other ERP software applications.
- Excellent verbal and written communication skills in English and Arabic.
- Professional appearance with strong interpersonal skills.
- Ability to work under pressure and manage multiple priorities effectively.
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