Customer Service Officer
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Key skills for this role
About the Role
We are seeking a dynamic, customer-focused Customer Service Officer with at least 5 years of experience in Facility Management or Real Estate. The role involves handling inquiries, complaints, and service requests, coordinating with departments, and ensuring customer satisfaction.
Key Skills for This Role
Responsibilities
- Receive, register, and respond to customer inquiries, complaints, and service requests
- Coordinate with operations, maintenance, and other departments to ensure prompt resolution of customer issues
- Monitor service requests and ensure timely closure in accordance with service standards
- Conduct customer follow ups and gather feedback to measure satisfaction levels
- Maintain accurate records and reports using CAFM, CRM, and ERP systems
- Support customer retention initiatives and contribute to continuous improvement in customer service performance
- Ensure professional communication and adherence to company policies and procedures
Requirements
- Bachelor's Degree in any discipline
- Minimum 5 years of experience in Customer Service within Facility Management and/or Real Estate industry
- Proficient in CAFM, CRM, ERP systems, and Microsoft Office applications
- Excellent command of both English and Arabic (written and spoken)
- Strong ability to handle customer inquiries, complaints, and service requests
- Proven experience in coordinating with multiple departments
- Excellent organizational, problem solving, and communication skills
Full Job Posting
Job Overview
- We are seeking a dynamic, customer focused, and highly professional Customer Service Officer to join our team within the Facility Management and Real Estate sector in Qatar.
Key Requirements
- Bachelor's Degree in any discipline
- Minimum 5 years of experience in Customer Service within the Facility Management (FM) and/or Real Estate industry
- Strong ability to handle customer inquiries, complaints, and service requests professionally and within established timelines
- Proven experience in coordinating with multiple departments to ensure timely resolution of customer concerns
- Ability to follow up with customers to ensure satisfaction and maintain positive client relationships
- Capable of identifying opportunities to enhance customer experience and improve service delivery standards
- Proficient in CAFM, CRM, ERP systems, and Microsoft Office applications
- Excellent organizational, problem solving, and communication skills
- Presentable personality with a strong customer service mindset
- Excellent command of both English and Arabic (written and spoken) is mandatory
Key Responsibilities
- Receive, register, and respond to customer inquiries, complaints, and service requests
- Coordinate with operations, maintenance, and other departments to ensure prompt resolution of customer issues
- Monitor service requests and ensure timely closure in accordance with service standards
- Conduct customer follow ups and gather feedback to measure satisfaction levels
- Maintain accurate records and reports using CAFM, CRM, and ERP systems
- Support customer retention initiatives and contribute to continuous improvement in customer service performance
- Ensure professional communication and adherence to company policies and procedures
How to Apply
- Candidates meeting the above criteria are invited to submit their updated CV on hr@ibnajayan.com, with subject line Application for Customer Service Officer
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