Project Operations Coordinator
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Key skills for this role
Role Overview
The CX & AI Operations Coordinator supports Tripadvisor’s Travel Experiences business by improving customer operations with AI tools and automation.
The role coordinates experience initiatives, monitors AI-driven support workflows, and provides actionable updates to leadership.
Key Skills for This Role
Full Job Posting
Role overview
The CX & AI Operations Coordinator supports Tripadvisor’s Travel Experiences business by improving customer operations with AI tools and automation.
The role coordinates experience initiatives, monitors AI-driven support workflows, and provides actionable updates to leadership.
Workplace
- This is a hybrid role requiring two or three days per week or month in the London office, as stated in the posting.
Key responsibilities
- Translate traveler sentiment, support analytics, and AI bot performance into concise, executive-ready operational updates.
- Track AI-driven traveler triage, support-agent copilot tools, and self-service knowledge-base implementations.
- Monitor timelines across Support, Engineering, Product, and Supply teams to keep initiatives on schedule.
- Identify support-ticketing friction and use AI automation to reduce response times for urgent traveler inquiries.
- Train and align frontline traveler support teams on new AI processes and maintain standard operating procedures.
Required qualifications
- 2–4 years of experience in customer operations, CX project management, or travel technology operations.
- Hands-on experience with modern AI-driven customer service platforms and workflow automations.
- Ability to drive cross-functional accountability, clear bottlenecks, and keep high-stakes deliverables moving.
- Exceptional written and verbal communication skills for converting complex operational data into clear updates.
- Passion for travel culture and understanding of traveler pain points across the experience journey.
Preferred qualifications
- Experience in travel, hospitality, or marketplace platforms involving tours, attractions, or activities.
- Experience deploying generative AI features or automated chat resolution systems in a global consumer environment.
- Project management certification such as CAPM, Scrum Master, or PMP coursework.
- Experience in a fast-paced technology, startup, or rapidly scaling corporate environment.
What Tripadvisor offers
- Competitive compensation packages may include base salary and annual bonuses.
- The company describes flexible scheduling, remote-friendly collaboration, donation matching, tuition assistance, lifestyle benefits, travel perks, employee assistance, health benefits, and referral awards.
About Tripadvisor
Tripadvisor connects people to travel and experience opportunities through content, guidance, and two-sided marketplaces.
Its portfolio includes Tripadvisor, Viator, and TheFork.
Cultural pillars
Tripadvisor emphasizes traveler focus, fast and data-driven execution, collaboration, ownership, feedback, and continuous improvement.
About tripadvisor
Public U.S. travel guidance and booking platform serving travelers with reviews, planning, experiences, hotels, and dining reservations.
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