AI Quality Assurance Program Manager

About Tripadvisor

The role

Job location

• This is a hybrid position requiring two or three days per week or month in the London office, as stated in the source description.

Key responsibilities

• Establish an end-to-end quality framework across human and AI agents.
• Design evaluation benchmarks, testing protocols, and human-in-the-loop workflows.
• Audit AI-generated support chats, tour recommendations, and booking updates for quality and safety.
• Translate QA data, model accuracy, and error trends into executive recommendations.
• Partner with Data Science, AI Engineering, Product, and CX on AI improvements.
• Track AI deployment timelines and QA regression testing before traveler rollout.

Qualifications

• Have 4–6 years of experience in technical program management, QA management, or AI/ML product operations focused on reliability and evaluation.
• Know AI and LLM testing methodologies, prompt evaluation, intent recognition accuracy, and safety guardrails.
• Analyze AI logs and quality metrics and create executive-ready presentations and dashboards.
• Bridge technical AI teams with business stakeholders and front-line traveler support operations.
• Have a deep interest in online travel, traveler behavior, and trust in consumer-facing AI.

Preferred qualifications

• Experience with LLM evaluation tools, annotation platforms, or customer service AI tools is preferred.
• Travel technology, e-commerce marketplace, or fast-scaling consumer platform experience is preferred.

Compensation

• The role offers competitive compensation packages including base salary and annual bonuses.

What Tripadvisor offers

• Benefits include flexible scheduling, donation matching, tuition assistance, lifestyle and travel benefits, employee assistance, health coverage, and referral awards.