Project Manager – Soft Services

Overview

Project Manager – Soft Services

Scope

Financial

• Continuous improvements on process or hard savings by implementing lean six sigma practices.
• Reduce costs associated with operations, specifically labor and materials.

Customer

• Enhance customer satisfaction by improving operational processes.
• Establish and monitor data driven, digitally focused KPIs to track progress and measure success.
• Continually review and improve operational processes to ensure they stay relevant and effective against global standards and best practice.

Process

• Develop, implement and improve business processes in all areas, including but not limited to operations, finance and customer service.
• Develop, implement, and maintain operational policies and procedures.
• Work collaboratively with senior leadership and other cross-functional teams to identify, develop, and implement improvements in processes.
• Manage the mobilization of new contracts, including standardizing processes and ensuring efficiency.
• Create content for, and conduct regular training sessions and workshops to ensure that all employees understand and adhere to new or revised policies and procedures.
• Lead and manage the mobilization of new contracts and ensure standardization of the process.
• Lead projects related to ISO certifications.

Innovation

• Actively promote a culture of continuous improvement throughout.
• Monitor business processes and enhance and implement improvement initiatives as needed.
• Initiate and manage robust control mechanisms and error proofing strategies across all existing and proposed processes.

Selection Criteria

• Bachelor’s Degree in Business Administration, Operations Management or equivalent.
• Technical Knowledge of FM standards and processes.
• Experience with project management methodologies and tools.
• Minimum experience of 5-10 years in similar role.
• Strong soft skills such as MS Word/Excel/PowerPoint and report writing skills.
• Strong analytical and interpersonal skills.
• Strong Communication skills and work ethic.
• Competent English speaking and writing level.
• Teamwork, problem solving, good vision, self-discipline, flexible and adaptability skills.
• Proven ability to lead and manage cross-functional teams.
• Process-oriented.